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Work Background
MimecastVice President Of Professional Services
May. 2022Greater London• Spearheaded strategic leadership for Mimecast's Professional Services and Managed Services teams, transitioning to value-based service delivery. • Managed Professional Services P&L, achieving a 20% cost reduction while increasing project throughput by 25%. • Introduced AI-led systems, enhancing operational efficiency and allowing consultants to focus on high-value engagements.
F5 NetworksSenior Director, Product Management & Business Development, Global Professional Services
Oct. 2019 - Apr. 2022London Area, United Kingdom• Owned the Professional Services product strategy, driving the shift from hardware to software and SaaS sales. • Developed a global virtual consulting hub across Mexico, Poland, and India, enhancing operational efficiency. • Implemented a hybrid-ticketing system that generated over $10 million in revenue within 18 months.
F5 NetworksDirector, Consulting Operations, Global Professional Services
Oct. 2014 - Oct. 2019GlobalLeading a team of Product Managers, Business Development and Consulting professionals in driving profitable business growth across F5 Professional Services business.
F5 NetworksWorldwide Business Development Manager, Professional Services
Jul. 2011 - Sep. 2014Chertsey, UKIdentification, implementation and management of the F5 Global Consulting Services portfolio for Service Providers. Growing the delivery capabilities of the global consulting organisation through the development, ownership and execution of a large programmatic improvement initiative.
EricssonHead of OSS/BSS (Contract Position)
Jan. 2010 - Jun. 2011Reading, UK
Elbus GroupPrincipal Consultant
Jun. 2007 - Jan. 2010Elbus is a corporate restructuring company focused on operational management restructuring.
Sun MicrosystemsPrincipal Consultant / Solution Architect
Jan. 2001 - Jun. 2007
AT&TService Delivery Manager
Jan. 1998 - Dec. 2000
IBMOperations
Jan. 1985 - Dec. 1999
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