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Work Background
Carmichael Consulting SolutionsPartner
Feb. 2021Roswell, Georgia, United StatesCarmichael Consulting Solutions is an award-winning IT Managed Service Provider for Small to Midsize businesses. We excel in managing heterogeneous IT environments including Mac, Windows and Linux. With our 5-star Apple Consultant Network and Google rating, you can be sure that we back up our motto "Uncommon IT Service" with results. Carmichael works with over 200 customers spanning the legal, healthcare, financial services & non-profit verticals. Our offerings are uniquely packaged based on Information Security level, so no matter which industry you serve, you can be sure we have an offering that is tailored to your budget and needs. Some of our strategic partnerships include: Cisco Meraki
Dell
Microsoft Apple
IncortaSenior Solutions Consultant
Jan. 2020 - Aug. 2020Remote- 20+ Demonstrations of Incorta's Direct Data Platform for Enterprise Customers throughout the Southeastern US
- Top-Rated SC in the US Q2 based on Gong.io Aggregate Score for Question Rate, Word Speed, Pause Rate, Interactivity & Phrase Length
- Led POC Efforts for 2 Enterprise Accounts - 100% Close Rate
Northcraft AnalyticsPresident
Jan. 2011 - Jan. 2020Greater Atlanta AreaMy primary concern is to provide superior service to colleagues, customers and partners in order to build and sustain long-term relationships. Achievements: + Added 34 New Strategic Accounts in the Global 2,000 in Financial Services, Healthcare, Energy, Media and more. + YouTube Channel - Grew from 0-1K Subscribers in 18 mos. Earning Google Partner Status + Formed Strategic Partnership with Microsoft to Land Freemium Product in AppSource + Led 100+ Custom POC Engagements with the Azure & Microsoft BI Stack + Landed 3 largest deals in company history - $1M+ each in Revenue
CA TechnologiesSr. Principal Pre-Sales Consultant
Jan. 2010 - Jan. 2011My primary concern is to provide superior service to colleagues and customers that build and sustain long-term relationships. + Performed Qualitative ITIL Assessments
+ Delivered Dozens of Demonstrations and Presentations of CA Service Desk Manager, IT Asset Manager, Service Catalog and related products to Strategic Accounts + Conduct Analyses of Financial Benefits of IT Improvement (Process, Technology and Metrics)
+ Advise Customers on Effective Adoption Methods
BMC SoftwarePrincipal Technical Services Consultant (BMC Acquired Remedy)
Apr. 1999 - Jan. 2006+ Implementation, Project Management, Support, Architecture and Pre-Sales for Remedy ITSM, ADDM, Service Desk Express (Magic), BCAC (Bladelogic and Marimba), BCAS (Bladelogic)
+ Focused on Strategic accounts, pre-sales and implementation
+ CMDB and BSM Strategy, the difficult early years
+ Vertical specialities added - Healthcare and Financial Services
+ Acheived President's Club 3 times
ADPInformation Technology Operations Specialist
Apr. 1998 - Mar. 1999Greater Atlanta Area+ Built data center (with 2 other individuals) from the ground up to support 5 MSP customers (Peoplesoft Human Resources).
+ Autosys Administration (for 401K and DD jobs)
+ Worked on Service Desk to handle Incidents around Peoplesoft SQR, Windows Profiles and Oracle Database issues).
+ Field implementation consultant for CSS HRizon (Peoplesoft v5) + High Customer Satisfaction Survey Ratings (99%+ Satisfaction)
OracleStaff Pre-Sales Consultant
Jun. 1996 - Apr. 1998+ Oracle Certified DBA, 7.3
+ Telecommunications
+ Pharmaceuticals
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