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Work Background
AT&TPrincipal Manager
Mar. 2019 - Dec. 2022Atlanta Metropolitan AreaI had the privilege of spearheading impactful initiatives aimed at enhancing operational efficiency and driving performance excellence within our back-office call center teams.
I oversaw the ongoing monitoring and performance measurement of key KPIs on a week-to-week basis.
By conducting in-depth analyses of various process areas, I successfully pinpointed sources of waste and inefficiency.
AT&TPortfolio Manager and Six Sigma Black Belt
May. 2015 - Mar. 2019Atlanta, GeorgiaIn this capacity, I contributed to both forecasted spend optimization and the achievement of significant milestones in close collaboration with cross-functional teams.
I played a pivotal role in enhancing the efficiency and effectiveness of our financial module screens by planning and implementing key changes. This involved comprehensive coordination with our Agile SCRUM team, ensuring alignment with our project goals and objectives.
Working as an Agile Product Owner has not only allowed me to take ownership of the product vision but also to facilitate communication between stakeholders, • Managed a budget of $49M in 2016, concluding the year 2% under the budget.
AT&TLean Six Sigma Black Belt AT&T
Sep. 2009 - Apr. 2015Atlanta, Georgia, United StatesI took the initiative to drive impactful changes by leveraging Six Sigma methodologies and DMAIC (Define, Measure, Analyze, Improve, Control) methodology to enhance our operations across the IT department. • Reduced step to step hand off to zero minutes by spearheading project for process waste minimization.
• Ensured the successful implementation of Six Sigma philosophy by training and mentoring Green Belts.
• Equipped White Belts, Green Belts, and Black Belts with in-depth knowledge of Lean Six Sigma process.
AT&TSix Sigma Black Belt
Apr. 2007 - Sep. 2009During my tenure as a Lean Six Sigma Instructor and Mentor, I had the privilege of guiding and mentoring a dynamic group of over 30 aspiring Green Belts in their journey toward process improvement excellence. • Saved $6.8M by managing project to decrease amount of late application adds in second phase of project process.
Beazer HomesProgram Manager - Consultant
Jan. 2006 - Dec. 2006
Beazer Homes USA, Inc.Sr. Project Manager
Jan. 2005 - Dec. 2006
The Home DepotProject Manager & Six Sigma Black Belt
Apr. 1996 - Mar. 2007I played a pivotal role in orchestrating the successful installation of IT and POS (Point of Sale) systems in 120 new stores across the United States, as well as in our division offices. • Lowered labor costs and secured improved customer experience by deploying Self Check out to 1,200 stores.
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