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Work Background
TreezorImplementation Manager
Apr. 2022 - Jul. 2022Paris, Île-de-France, France- Manage Treezor financial solution implementation by providing project management and technical expertise to customers. - Advise customer's technical and business teams for optimal BaaS & SaaS integration.
iObeyaTechnical Consultant
Dec. 2020 - Mar. 2021Paris, Île-de-France, France- Manage iObeya customer deployment (SaaS & On Premise) - Assist clients for implementation and configuration - Trusted technical advisor (SSO, platform upgrade)
LivePersonAssociate Customer Success Manager
Jan. 2017 - Mar. 2018Paris Area, France- Project management : Ensure all aspects of ongoing and new projects (chat / Messaging) are achieved to meet clients expectations - Continuous optimization and improvements in developing and sharing Business best practices (internal and external) - Proactively suggest and drive the adoption of new and innovative LiveEngage tools and features - Identify applicable use cases and business needs and successfully deploy into clients account - Maintain a high level of client response and satisfaction
LivePersonImplementation Manager
Feb. 2016 - Jan. 2017Paris Area, France- Design and control web chat program project kick off process with clients - Produce detailed project plan - Coordinate multiple teams (Technical / Business / Operations) - Ensure all aspects of the project (scope, time, quality and cost) are achieved - Communicate plan milestones and general progress to project members and stakeholders
LivePersonAssociate Deployment Engineer
Aug. 2014 - Jan. 2016London, Royaume-Uni- Setup, develop, configure and test all technical assets according to chat implementation project scope and timelines - Work with Product and R&D teams to create custom features and extensions - Trusted advisor providing guidance and support to meet business needs - Management of customer technical assets, such as APIs & widgets - Continuous optimization and improvements in developing and sharing best practices as well as lessons learned for increasing overall program efficiency
IntrinsecTechnical Support analyst
Nov. 2013 - Apr. 2014Région de Paris, France- Remote user support (Tier 1 & 2) - System monitoring and incident resolution - On-site support missions
Business & DecisionTechnical consultant
Apr. 2011 - Dec. 2011Région de Paris, FranceCoherisCRM software implementation - Configure CoherisCRM modules based on client specifications and needs - Develop custom functionalities (JavaScript /XML /HTML /Java EE)
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