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Work Background
BCG XSalesforce Business Analyst
Oct. 2024São Paulo, Brasil
AccentureSalesforce Analyst
Mar. 2022 - Oct. 2024São Paulo, Brasil• Designed, tested, and deployed features for different projects, ensuring optimal performance. • Built and implemented end-to-end Salesforce applications for a global audience (15+ countries), collaborating with international teams. • Automated data flows to streamline processes and enhance user experience. • Ensured data accuracy and integrity in Salesforce through data management (import, cleaning, deduplication). • Migrated legacy data to cloud architecture, improving tracking and integration. • Increased customer support efficiency by analyzing the root causes of issues and empowering users with training and documentation. • Conducted training sessions and support in creating user documentation to empower users with best practices and functionalities, reducing customer queries.
AccentureSalesforce Jr Analyst
Jan. 2021 - Mar. 2022São PauloDesign, build and configure applications to meet business process and application requirements.
Mettler-Toledo International, IncMarketing Intern
Dec. 2019 - Mar. 2020Changzhou• Collaborated on product documentation, ensuring clarity and accessibility for users. • Developed sales enablement materials, including video tutorials, to empower sales teams. • Supported market research and competitive analysis
MEUPEProduction Engineering Intern
Jun. 2018 - Sep. 2018Sevilla, Spain• Developed aeronautical parts using measurement data to optimize production costs and helped the sales team create a sales budget. • Streamlined production by managing production orders in the ERP system.
Fidelity Translations LtdaBusiness Development Representative - Key Account
Jan. 2016 - Sep. 2017São Paulo• Generated leads, drove sales, exceeded revenue targets, and negotiated long-term service contracts.
• Achieved customer satisfaction rate by efficiently meeting deadlines. • Manage B2B accounts throughout the sales process in CRM to improve the sales funnel.
IBMSales Executive
Nov. 2013 - May. 2015São Paulo Area, Brazil• Generated leads and drove sales, exceeding revenue targets for 4 months straight. • Achieved a 90% customer satisfaction rate by efficiently processing orders in SAP and meeting deadlines. • Empowered customers with troubleshooting guidance, improving support ticket resolution.
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