Western UnionManager, KYA APAC Operations
Jan. 2016 - Mar. 2025Taguig City, Metro Manila, PhilippinesResults-driven strategic partnerships and operations leader with extensive experience in stakeholder engagement, lifecycle management, and process improvement. Proven expertise in building and optimizing frameworks, managing high-impact partnerships, and translating insights into actionable strategies. Adept at driving cross-functional collaboration to align partnerships with business objectives and enhance operational efficiency. Key Responsibilities: • Provided leadership in managing strategic partnerships, ensuring alignment with organizational goals and operational efficiency.
• Developed and implemented partnership frameworks, including tiering models, playbooks, and engagement principles.
• Led forecasting, planning, and performance analysis to evaluate partnership effectiveness and identify growth opportunities.
• Managed cross-functional collaboration with internal and external stakeholders to drive business impact and ensure service excellence.
• Applied Lean Six Sigma principles to streamline processes, enhance stakeholder experience, and reduce inefficiencies.
• Conducted data-driven due diligence to assess business opportunities, operational risks, system limitations, and regulatory requirements, ensuring alignment with corporate and regional compliance standards.
• Monitored industry trends in AML compliance, Know-Your-Client (KYC), Client Lifecycle Management and Onboarding, identifying emerging business models to enhance strategic partnerships. Key Achievements: • Developed and deployed a partnership playbook that improved stakeholder engagement and operational consistency.
• Improved partnership performance tracking by implementing structured reporting and data-driven storytelling.
• Led process improvements that enhanced service quality, reduced inefficiencies, and optimized response times.
• Fostered a performance-driven culture, increasing stakeholder satisfaction and alignment with business objectives.