Bath Spa UniversitySOACS : Student Open Access Computer Support Technician
Sep. 2008 - Apr. 2010Responsibilities: Answering both student and staff queries in person as well as via phone on the topics such as: Printing, networking, OS problems, DTP package problems, software problems, hardware problems, wifi, web based email, exchange server, html coding, specialist software packages, student portal systems and laptop queries. Also responsible for monitoring and maintaining printer a suite of 200+ workstations running on both Window and Mac OSX