Shannon Allen

Analytics Program Manager @Children's Healthcare of Atlanta

✔️ IT🧨 ConsultingDevOpsProduct ManagerProject ManagerBusiness AnalystAdvisorAssociateBI AnalystAssociate Partner

Children's Healthcare of Atlanta has been making significant strides in improving patient care and outcomes through data-driven decisions. As the Analytics Program Manager, Shannon Allen has been instrumental in these advancements. She has successfully led her team in implementing analytics tools and strategies, which have significantly improved operational efficiency and patient care. Under her leadership, the analytics team has been able to identify key patterns and trends in patient data, which has helped in early detection of diseases and improved treatment plans. Additionally, she has been able to foster a culture of data-driven decision making across the organization. Moving forward, there are opportunities to further leverage data analytics in areas like predictive modeling and artificial intelligence to improve patient outcomes and operational efficiency. Shannon's expertise and leadership will be critical in driving these initiatives.

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Work Background

Children's Healthcare of AtlantaTechnical Analytics Program Manager

Jul. 2022Atlanta Metropolitan AreaIndustries: Healthcare, Information Technology • Create governance policies and procedurals for data and SDLC • Setting the Program prioritization and ensuring execution is successful • Product Owner for Azure DevOps and data request portals • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Ensure project and System initiatives are met through future-proofing and sustainable solution architecture • Identify business opportunities and areas of improvement, working with operational data stewards and leaders and IT, and prioritize and executing solutions. • Conduct fit-gap reviews to ensure failure points are minimized, including data and infrastructure via SQL/Oracle • Ensure data architecture is expandable with minimal impact to performance • Lead access auto-provisioning initiative to the organization for data visualizations apps. • Manage defects and give possible, workable resolutions based upon knowledge obtained through interviews of client and on/offshore development teams. • Manage small to large-scale projects from start to finish via Waterfall and Scrum methodologies Software: Epic, Lawson, SuccessFactors, Workday, Prism, OnePlan, Data Warehouses and 200+ other software Methodology: Waterfall, Lean, Agile/Kanban/Scrum Skills: Data Architecture, integration, analyst, process improvement, project management, database design, archival design

Children's Healthcare of AtlantaBI Requirements Analyst - Team Lead

Feb. 2015 - Jul. 2022Atlanta, GAIndustries: Healthcare, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Ensure project and System initiatives are met through future-proofing and sustainable solution architecture • Serve as product owner to Azure DevOps and Data Request Portals. • Identify business opportunities and areas of improvement. Working with operations and IT to solve. • Conduct fit-gap reviews to ensure failure points are minimized, including data and infrastructure via SQL/Oracle • Ensure data architecture is expandable with minimal impact to performance • Generate functional and technical requirements, conduct interviews, generate UI/wireframes, and work closely with the stakeholders, product, and on/offshore development teams • Manage defects through UAT and give possible, workable resolutions based upon knowledge obtained through interviews of client and on/offshore development. Software: Epic, Lawson, SuccessFactors, Workday, Prism, Data Warehouses and 200+ other software Methodology: Waterfall, Lean, Agile/Kanban/Scrum

Cox CommunicationsSr Business Systems Analyst - IT Consultant

Feb. 2013 - Jan. 2015Atlanta, GAFeb 2013 - Jan 2015 (2 years) Industries: Telecommunication, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Generate functional and technical requirements and UI/Wireframes, conduct interviews, and work closely with the stakeholders, product, and onshore development • Key participant in large-scale enterprise level projects from feasibility on. • Conduct fit-gap reviews to ensure failure points are minimized and give possible, workable resolutions based upon knowledge obtained through interviews of client and development. • Ensure Federal (OFCCP) requirements are adhered to when addressing business issues in Taleo Recruiting and PeopleSoft HCM • Analyze data and infrastructure to ensure product being implemented will be successful via SQL • Manage and conducted UAT efforts for the project • Mentor staff on methodology and software on best practices, upwards of four BAs Software: Taleo Recruiting, PeopleSoft HCM

Cox EnterprisesBusiness Analyst - IT Consultant

Jan. 2013 - Feb. 20136205 Peachtree Dunwoody Rd, Atlanta, GA 30328Industries: Telecommunication, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Generate functional and technical requirements and UI/Wireframes, conduct interviews, and work closely with the stakeholders, product, and onshore development • Key participant in large-scale enterprise level projects from feasibility on. • Conduct fit-gap reviews to ensure failure points are minimized and give possible, workable resolutions based upon knowledge obtained through interviews of client and development. • Ensure Federal (OFCCP) requirements are adhered to when addressing business issues in Taleo Recruiting and PeopleSoft HCM • Analyze data and infrastructure to ensure product being implemented will be successful via SQL • Manage and conducted UAT efforts for the project • Mentor staff on methodology and software on best practices, upwards of four BAs Software: Taleo Recruiting, PeopleSoft HCM

Triton DigitalSr Business Systems Analyst

Sep. 2011 - Dec. 2012500 Chastain Center Blvd, Ste 595, Kennesaw, GA 30144Industries: Gaming, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Product Owner for the gaming software implemented within the media stations around the Country • Generate Product Roadmaps, lead Scrum meetings, daily stand-ups, and Spike sessions and other interviews with business partners • Generate and maintain user stories, interactive UI/Wireframes, UAT criteria, etc needed to develop product. • Manage defects and give possible, workable resolutions. • Build team through coaching and mentoring other Business Analyst (3) and Quality Assurance team (3) and various technical team members. • Create and train end users on new and updated software • Scrub data to ensure information reported and presented is current• Key participant in mid-scale enterprise level projects from conception on. Software: Contesting, TFS Methodology: Agile/Scrum

TST, LLC/Fuzebox, LLCLead Business Analyst - IT Consultant

Aug. 2009 - Sep. 2011Milton, GAIndustries: Hospitality, Travel, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Generate Business, functional and technical requirements, conduct JAD sessions, generate interactive UI/wireframes • Key participant in large-scale enterprise level projects from feasibility analysis on. • Manage the client, development and stakeholders relationship ensuring the vision and desired products delivered. • Manage defects and give possible, workable resolutions • Build team through coaching and mentoring of Business Analyst (5) under me to ensure all travel/hospitality paths of product are maintained for the success of the project. • Work with business and on-shore/off-shore development teams through sprint meetings and daily stand-ups. • Manage and conducted UAT efforts for the project Software: TST (Travel Syndication Technology), JIRA, VersionOne, Travelport Methodology: Waterfall, Agile/Scrum

InterContinental Hotels & ResortsBusiness Analyst - IT Consultant

Jul. 2008 - May. 2009Atlanta, GA · On-siteIndustries: Hospitality, Travel, Human Resources, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Perform fit-gap analysis and JAD sessions for initiatives and business process improvements. • Develop and execute test scenarios within project parameters via HP Quality Center and manual plans. • Key participant in mid to large-scale enterprise level projects from feasibility analysis on. • Develop new programs/scripts to import, export, and audit data from Data Warehouse and third-party systems via SQL/Oracle. • Develop training curricula and conduct global training for performance management software • Maintained DBs to ensure data stored was accurate and clean. • Convey recommendations to improve on current procedures. • Manage and conducted UAT efforts for the project Software: Home-grown HR, Taleo Performance Management, Taleo Connect Methodology: Waterfall

TEKsystemsBusiness Analyst - IT Consultant

Oct. 2007 - Apr. 2008Atlanta, GAIndustries: Supply Chain, Human Resources, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Perform fit-gap analysis, create and execute charter, business requirements, and project plan for business initiatives. • Develop and execute test scenarios within project parameters. • Design and develop ad-hoc reporting needs for system users via SQL on SQL Server/Oracle. • Worked with Lawson and benefit vendors on the implementation of benefits programs. • Support & create process improvement procedures not limited to the automation of several key data entry points. • Generate administrative reporting for project status to Stakeholders and HR. Software: Lawson, Kronos Methodology: Waterfall

WellStar Health SystemHRIS Analyst

Nov. 2005 - Sep. 2007Marietta, GAIndustries: Healthcare, Human Resources, Information Technology • Manage projects for designing and implementing systems, data conversions, processes and procedures. • Develop curricula and facilitate awareness training for management and employees. • Perform fit-gap analysis, create and execute charter and test plans, business requirements, and project plan for business initiatives. • Create interfaces, adhoc reports and publish public queries as needed for use through SQL, Access, and Visual Basic on SQL Server and Oracle. • Support & create process improvement procedures within several WellStar systems, not limited to, data integrity audits and reporting for data entry users to streamline processes. • Coordinate, authorize, and audit security for several WellStar systems. • Design and develop ad-hoc reporting needs for system users. • Support software post-implementation. Software: Payroll, Kronos, Taleo Performance Management, Vurv Recruitmax (Taleo Recruiting) Methodology: Waterfall

Genuine Parts CompanyBusiness Analyst

Jan. 1998 - Nov. 2005Atlanta, GAIndustries: Supply chain, Information Technology • Manage projects for designing and implementing systems, data conversions for thirteen companies, processes and procedures. • Oversee company-wide efforts to identify and evaluate all business system needs. • Coordinate, authorize, and audit security for PeopleSoft HRMS system. • Design and develop ad-hoc reporting needs for field users via SQL, PeopleSoft Query, and Crystal Reports, all on an Oracle platform. • Manage projects for multiple company implementation, data conversion projects, and maintenance/upgrades to PeopleSoft HRMS system. • Create training programs and conducts training for PeopleSoft, Kronos, Microsoft Office System byway of classroom style, webcasting, and full and quick reference documentations. • Create and implement security procedures for PeopleSoft HRMS system, not limited to security administrator and audit duties. • Support & create process improvement procedures within PeopleSoft HRMS modules: North American Payroll, Benefits, Benefits Administration, Applicant Tracking, Pension Administration, Workforce Administration, both custom and delivered components. • SOX Compliance and Audit (HR & IT). Post-implementation software support through tier-3 and lead positions. Software: PeopleSoft HCM, Kronos Methodology: Waterfall

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