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Network Power<100 people
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Work Background
MoenAssociate Smart home Consultant
Mar. 2025United StatesDeliver Tier 1 support for IoT devices, promoting customer retention through technical troubleshooting. Translate complex concepts into accessible language, increasing satisfaction and upsell conversion. Maintain CRM records in C4C and contribute to internal knowledge base documentation. Process secure transactions and resolve billing escalations with accuracy and empathy. Collaborate cross-functionally to enhance support guides and campaign training materials. Support lead nurturing by identifying coaching moments in customer journeys. Surpass service KPIs through data-informed decisions and clear communication. Track device trends to optimize proactive support strategies. Champion emotional intelligence to de-escalate high-stress interactions.
REIFrontline clerk
Jan. 2025 - Mar. 2025Oxnard, California, United States
AppleCreative
Jul. 2012 - Jan. 2025Santa Barbara, CAAt Apple, I spearheaded the development of innovative and learner-centric training programs that empowered teams and elevated customer experiences. As a Creative Lead and certified Keynote specialist, I drew from my background in the arts, design, and theater to craft captivating content and interactive sessions that catered to diverse learning preferences. Key achievements during my tenure include: * * - Designing dynamic onboarding programs and gamified learning experiences that enhanced team engagement and retention. * - Facilitating virtual and in-person training sessions, utilizing storytelling and humor to demystify complex topics and ensure memorability. * - Collaborating cross-functionally to align training programs with organizational objectives and product innovations. * - Streamlining communication through tools such as Slack, WebEx, and Final Cut Pro. * - Advocating for learners by analyzing feedback and implementing enhancements that improved the training experience. - Driven by an empathetic leadership philosophy, I fostered supportive and inspiring environments that empowered individuals to grow. Whether introducing “funtivities” to onboarding or incorporating social-emotional learning tools, I consistently aimed to make every interaction impactful and engaging.
AppleLead Creative
Jun. 2012 - Dec. 2024Santa Barbara, California Area
Marjorie Luke TheatreAdministrative Assistant/House Manager
Jul. 2007 - Sep. 2012Project manger on company website: www.luketheatre.org, new multimedia video kiosk (samples at kellenvanetti.net) , newly retooled monthly calendar of events. Responsible for enhancing brand name recognition Serve as backup IT support for PC/Mac. Theatrical technician responsibilities including but not limited to: digital projectionist, audio technician, running crew, light board operator, lighting technician, as well as troubleshooting all equipment.
Marjorie Luke TheatreAdministrative Media Creator
Jan. 2007 - Aug. 2012Media Development Administrative. Bookkeeping, Theatrical Technical Direction, Customer Service. Website technician.
Various CompaniesAdmin/ Assistant
Jul. 2006 - Jul. 2007Database entry, Light Temp work.
iSold It on eBayStore Manager
Nov. 2004 - Jul. 2006Started with the company, and within 4 weeks I was promoted to key holder, and then to store manager. I started as a packing/shipping specialist, and then became familiar with all aspects of store operations I was with the company until they were literally closing their doors. Helped streamline various client's workflow. Spent my own time and money to build new Microsoft Excel documents to help us work smarter.
FEDEX KINKOSSpecialist
Oct. 2003 - Nov. 2004Copy and print digital specialist. I taught myself Adobe Creative Suite. Project lead and Digital Image Specialist on multiple digital print campaigns.
Self EmployeedWedding DJ/MC
Jun. 2001Santa Barbara, CACreate Custom playlists for special events and Serve as Master of Ceremonies.
Self Employed I.TConsultant/Graphic Designer, Video Production Editor, Web Designer
Jun. 2000 - Jun. 2012- AA, In progress Acting and Directing SKILLS Interpersonal Communications, Flexible, Attention to Detail, Hard-Working, Customer Service Oriented, Keen artistic aesthetic, Extensive Theatrical Background, Singing, Graphic Design, Audio/Visual Technical Support, Sharp Wit, Easy Attitude, Computer Hardware Systems: Mac OS 10.4-6, PC Windows XP/Vista/ 7. Software Systems: Adobe Creative Suite Master CollectionCS-CS5 (Photoshop, Illustrator, InDesign, Flash, Dreamweaver, After Effects, Premiere Pro), Quickbooks,Microsoft Office, including advanced Microsoft Excel formulas and functions, Keynote, Pages, Numbers, HTML, CSS, Google Apps Administrator. Familiar with the following systems/protocols: Wi-Fi, Networking, Bonjour, remote desktop, CalDav, and POP/IMAP email.
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