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Work Background
ConcentrixContent Moderator
Jun. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaManaging the contents and the flows for a better understanding of the process, the contents, and the algorithm, keeping the latency and AHT under the target limits, focuses on the monetization aspect of the social media live posts.
ConcentrixMarketing Pro
Jun. 2022 - Apr. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaEngaged and interacted with clients/advertisers to increase the revenue, enhance the quality of ads and enriches the advertisement experiences.
BigNana.IDMarketing Business Development Manager
Mar. 2021 - Nov. 2021West Jakarta, Jakarta, IndonesiaWas handling the social media account, the marketing program, and business development including the franchise scheme offered to potential partners. Was able to help the company to develop its two brands (BigNana and Ponti 128) and opened a few outlets.
PT. Henmes Citra NusantaraPartnerships Development Manager
Nov. 2020 - May. 2024Jakarta Metropolitan Area- helping businesses and overseas clients gain a foothold in a cheaper and more reliable labor markets in third world countries
- assisting organizations and government institutions to analyze, prepare and conduct steps of regional policies, from initial study and research to final implementation
TDCXCommunity Specialist
Nov. 2018 - Nov. 2020Bangkok City, ThailandProvided safe and secure browsing experiences for the users of the biggest social media platforms while maintaining to keep them free from scams, fraud, excessive pornography, violence and disturbing graphics, unwanted and inappropriate contents and age-gating posts for more comfortable experience.
Berlitz CorporationLanguage Instructor
Oct. 2017 - Nov. 2018Jakarta, IndonesiaTaught Bahasa Indonesia and English to expatriates, mostly adult Japanese and Koreans in Novice, Intermediate and Advanced classes.
Gloria Jean's Coffees IndonesiaCountry General Manager
May. 2017 - Nov. 2017West Jakarta, Jakarta, IndonesiaBrought this international brand from Malaysia to be Indonesian Master Franchisee after being gone for several years and built the company from scratch with the 1st owner. Dealt with the company establishment and the whole requirements to establish the business, handled the procurement, recruitment, location searching and even the renovation of the premises. Also dealt with the suppliers of bakery and pastry products together with the equipment and utensils suppliers. Was able to establish the first outlet in Ciputra Mall Grogol.
Western UnionAnti-Money Laundering Analyst
Feb. 2016 - Dec. 2016Manila, National Capital Region, PhilippinesWorked as a Fraud and Transaction Analyst for the AML Compliance Department, Western Union Asia Pacific Operations Center, handled the AML and LPMT cases from Indonesia, Malaysia, Singapore, Australia, Hong Kong, and China. Checked the red flag transactions and requested the supporting documents from each client or canceled the transactions if those were suspicious. Contacted the customers through email and telephone. Also I monitored the from and to locations of money transfers made through the platform to ensure no violations of law occurred. Able to save several customers from scams and frauds and keep the platform clean
Roa by Jovian MandagieRestaurant General Manager
Oct. 2014 - Jun. 2015Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaHandled the kitchen and floor SOP, and worked together with General Manager, Malaysian for the marketing programs. Directing the employees to achieve weekly targets. Also handled the visa and manpower issues for Indonesian employees. Together with the whole team and management, managed to open 2 outlets in Bangsar, Kuala Lumpur and Shah Alam, Selangor.
Nasi Tempong Indra BaliArea Manager
Jan. 2014 - Oct. 2014Denpasar, Bali, IndonesiaDealt with the manpower issue and restructured the operation and management as well as the floor service SOP. Was able to expand the restaurant from 4 outlets to 6 outlets.
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