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Work Background
VacasaHousekeeper
Jun. 2023United StatesHousekeeper for vacation rentals
Billiard Brothers llcBilliard Service Manager
Jun. 2016 - Jan. 2021Colorado Springs, Colorado Area
SprintSales Consultant
Jan. 2015 - Jun. 2016Colorado Springs, Colorado AreaAs a retail consultant for Sprint at Radio shack I was responsible for the sales and day to day operations of a retail cellular phone store. I was a punctual and dependable employee that met monthly sales goals, often exceeding expectations. While employed with Sprint at Radio Shack I gained extensive and valuable knowledge of cell phones and the cell phone industry. I am able to articulate to customers in way that is clear and concise, so that the customer completely understands their packages. I scored high on my customer service surveys, and most importantly built a consultative relationship with my clients, being seen as their expert adviser, rather than just a salesperson.
iMobile USSprint Wireless Retail Sales
Jan. 2014 - Dec. 2014Colorado SpringsStandalone indirect seller of Sprint Cell Phone services, I was responsible to successfully negotiated wireless phones sales contract, making sure that I am meeting and exceeding all quotas set forth by the company. Which I always did, I always maintained nearly perfect customer service scores, improving the stores overall score every month, when the stores scores prior to me joining the team where very low. I was responsible for the opening and closing of the store, which included counting each drawer to make sure everything was balanced, gathering and making sure deposits where correct and either leave deposit for opener or take a drop the deposit at the bank. I would be pulling daily, and monthly reports to show where everyone stands within the store and as a company. I would do a weekly inventory count on cell phone accessories as well as speakers, and inventory phone counting I would do every day. Made schedules 3 weeks in advance and would be the top sales person in my store.
Office DepotCopy and Print Specialist
Nov. 2013 - May. 2014Colorado Springs, Colorado AreaI successfully completed multiple copy and print requests throughout a given workday, preformed basic copies to creating books, magazines, posters for individuals, small businesses and schools. I would help each customer find the proper printing services they required while up-selling on paper, services and/or copies needed. Performed basic cash register duties, greeted each customer that walked in as well
XeroxMicrosoft Team Lead Xbox Live Support
Jun. 2013 - Jan. 2014Colorado Springs, ColoradoI Worked directly with Microsoft assisted Xbox Live customers with product support, billing, and general inquiries about Xbox or their Microsoft email accounts. Worked directly with Microsoft on solutions to better enhance the call center, which they rewarded me with a brand new Xbox 360 system for my hard work. I provided floor support for peers, and took escalated calls from customers who demanded to speak to supervisor, then I handled all calls professionally and ensured each customer was happy by the end of my call. Trained fellow peers on the "how to’s: of the Xbox 360 and the accounts that are linked to the Xbox.
TruliaRetention Supervisor
Jul. 2012 - Jul. 2013Greater Denver AreaI was a part of a group of retention supervisors that handled all upset customers, customers that requested refunds, and customers that just wanted to cancel their service with us. The company sold advertisements on real estate search engines. So we dealt with only real estate agents, brokers, and their assistance. I successfully negotiated the company's subscription cancellations, refund requests, credits and reallocation of products and made sure to investigate all accusations customers stated not knowing what they bought. Maintained superior reputation with multiple real estate agents. Maintained great customer relations in spite of denying their money back requests on big ticket items, some ad spaces in certain zip codes would cost well over 8 grand. Some agents would request refund and I would have to explain and virtually show the agents what they were paying for and deny most refunds, but always made sure to ensure client satisfaction
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