Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Sabbatical - Career BreakSabbatical - Career Break
Apr. 2025EarthIt's great to take a break!
GooglePeople Consultant, Canada and Latin America - HRBP
Jan. 2023 - Mar. 2025São Paulo, BrazilCollaborating closely with Googlers, leaders, and partner teams to offer personalized guidance, empathetic support, and innovative solutions for a wide range of People Operations-related activities. Possessing expertise and in-depth knowledge across multiple organizations and specialties to deliver exceptional support. Responsibilities include:
- Drive the service roadmap and ensure service delivery aligns with objectives.
- Conceptualize and implement process and program enhancements to address business needs, enhance efficiency, and increase customer satisfaction. Plan and execute the rollout of service changes.
- Achieve subject-matter expertise on programs, policies, or processes related to the service area and effectively handle escalations of policies or processes.
- Cultivate relationships with stakeholders across multiple locations and tailor global processes to meet local needs.
GoogleExecutive Recruiter LATAM
Aug. 2021 - Dec. 2022São Paulo, BrazilLeading the localization of our global process in the Latin America region, focused on exec-level hiring. Accountable for all aspects of full-cycle recruiting, from client alignment sessions to finalizing offers and negotiations. This encompasses conducting briefing sessions, conducting research, initial assessments, mediating debriefing sessions with global executives, approving offers and closing deals with candidates.
GoogleSales Manager
Oct. 2019 - Jul. 2021São Paulo Area, BrazilManaged a multi-million dollar book of business by leading a third-party operated team of 15 sales professionals and 2 team leads. Delivered ambitious sales results through influencing internal and external teams, consistently rated as a strong performer in Google's bi-annual performance review process. Was the sole Google employee managing the entire operation. Activities included:
- Performance management: monitor KPIs and share insights with leadership via business reviews; coach team leads on how to manage individual contributors; consult on vendor-led weekly business reviews, running performance diagnoses and mitigation business plans;
- Quality Assurance: Guarantee quality against SLAs by conducting call audits, calibration sessions and quality reviews, sharing data-driven insights and feedback with the provider's management and central teams; - Relationship Management: Build relationships with vendor sales management, communicating expectations for program-specific contract terms while providing support, best practices, and guidance;
- Staffing management: Anticipate attrition and guide the vendor towards effective hiring strategies.
- Audit: guarantee Google's best interest for its customers through the partnership with the vendor provider through the consistant audits of internal processes aiming at mitigating brand image, legal and relationship risks.
GoogleUniversity Program Manager LATAM
Jul. 2016 - Sep. 2019São Paulo Area, Brazil- Program Management: develop and implement university outreach strategies to drive a representative talent pool; manage the full cycle of Google's Business Internship Program; hired +60 interns in LATAM;
- Relationship management: improve employer brand among students and newly graduates in LATAM; develop and maintain relationships with senior internal and external stakeholders;
- Full-time hiring: data driven approach to develop recruiting strategies, having contributed to hire +50 googlers.
GoogleAdvertising Account Manager, Sales
Jan. 2015 - Jun. 2016São Paulo Area, Brazil- USD 1.5MM impacted in 2015;
- USD 2.8MM to be impacted in 2016;
- Major deal closed: USD 300K (33% investment growth QoQ) - Best Deal of The Quarter award winner;
- More than 2K SMB customers supported (wide range of commercial and performance issues);
- Elected the Best Sales Behavior by the sales managers in Q2 2015;
GoogleOnline Specialist - Customer Experience
Aug. 2013 - Dec. 2014BrazilOn this role I helped SMBs to achieve their main goals through online advertising and also offered a magical Google experience. The approach for it was to provide them the right tools and guidance to succeed online. Main challenges: customer support, campaign performance management, troubleshooting and objection handling. Besides this, I was the presenter of a YouTube channel, on an education show targeted to entrepreneurs and agency professionals. I was responsible for developing content and presenting it.
Marco Marketing ConsultantsSr. Marketing Consultant
Jan. 2013 - Aug. 2013Sao Paulo, Brazil- Created a new business unit to seize BI opportunities on the consultancy group's portfolio;
- Created, led and implemented a brand research framework from the scratch;
- Coached the team to deploy research questionnaires and analyze results;
- Deployed the brand studies for Jaguar Land Rover, Intel Corp, Honda Motors and Chery Motors with customers' positive evaluation.
GE HealthcareMarketing Tradeshows and Communication Intern
Aug. 2011 - Dec. 2012Brazil- Yearly budget managed: US$ 1.5MM;
- More than 35 tradeshows conducted yearly;
- Strong utilization of leadership, negotiation and political skills by building a strong and solid network across the 12 modalities inside the Healthcare business (cross-functional collaboration);
- Created, led and implemented a pioneer project to measure ROI in LATAM marketing communications/business operations;
Samsung ElectronicsMarket Intelligence Intern - LATAM
Jun. 2009 - Aug. 2011- Responsible for delivering the senior management, directors and C level with strategic information for decision making in Latin America (7 countries);
- Contributed to company's enablement to achieve the #1 position market share in LATAM;
- Helped to increase the average price by influencing the brand indexes;
- Created and analyzed local and regional reports;
- Evaluated regional activities in order to report to HQ in South Korea;
- Conducted and analyzed market research in 5 different countries.
Lider AviationAircraft Sales Internship
Oct. 2007 - Oct. 2008- Yearly Revenue Touched in operational training (est.): USD 500K - historical record in annual sales;
- Responsible for both sales and technical roles;
- Supported five different sales managers with product and market insights;
- Aviation technical reports;
- Aircraft evaluation;
- Demo tour coordination;
- Support for the marketing activations in Sao Paulo area;
- Flight Safety coordinator for The Hawker Beechcraft Co. in Brazil
Task - Strategy and PromoMarketing - Research and Development Assistant
May. 2005 - Sep. 2007Achievement: - Developed an award-winner product in a Brazilian pharma contest; - New product development and merchandising creation based on sales briefing;
- Product distribution and logistics control;
- Write and submit quotes to customer.
Intch is a Professional Networking App for the Future of WorkSee more people like Thiago on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
303667 people
27
Ex-Head of Media House @ Red Bull
17
FOUNDER, CFO
19
Lead Sales Engineer @ Revelo
33180 people
16
Psicóloga Organizacional
17
Administrative Assistant @ No company
18
Founder @ Mindshift | Liderança e Cultura Organizacional