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Work Background
InstacartAccount Manager Lead
Apr. 2022
InstacartSenior Account Manager
May. 2021 - Mar. 2022Chicago, Illinois, United States
InstacartAccount Manager
Jan. 2020 - Apr. 2021Chicago, IllinoisCreate, execute, and independently manage programs across Instacart’s suite of e-commerce marketing products Engage and collaborate with sales, insights and analytics to meet the partner's campaign goals Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset Pull reporting as needed for partners Recommend operational solutions and develop efficiencies for everyday processes Create analytical and visual tools to support the team in strengthening partnerships Work cross-functionally with other teams to help build a world-class marketing platform Have a deep understanding of Instacart's business operations, including internal processes, and functional group strategies
pep, LLC.Account Executive
Oct. 2016 - Dec. 2019Chicago, Illinois• Managed annual budgets for the brand’s marketing consumer incentives, while tracking and coordinating the brand’s Zero Based Budgeting (ZBB) weekly plan.
• Recommend and execute marketing strategies aligned with the brand manager’s goals, budgets, and key performance indicators (KPIs). • Facilitated brand awareness initiatives by managing consumer incentive programs and organizing coupon sales while utilizing promotional marketing strategies. • Strengthened the company’s vendor relationship management initiatives by troubleshooting issues and updating the redemption rates to help lower costs on coupon items.
Pep PromotionsAccount Coordinator
May. 2016 - Oct. 2016Chicago, Illinois• Negotiated and distributed creative projects to preferred vendors for annual cost savings. • Completed annual ROI analysis on each campaign to ensure profitability; gained subject-matter expertise while ultimately training co-workers on the Enterprise Marketing Management system.
Enterprise Rent-A-CarManagement Trainee
Jul. 2014 - Apr. 2016Chicago, Illinois• Established employee development skillset by training and guiding new recruits to adhere to company policies while exceeding customer service standards.
• Managed inventory records by administering reports and organizing system data; upsold clients to purchase newer models and accessories.
• Facilitated the overall rental car sales process while increasing customer profit by 20%.
• Fostered revenue growth through monthly marketing calls to increase business-to-business (B2B) sales development and enhance customer and vendor relationships.
• Organized employee documents, payroll, records and sales documents while utilizing interpersonal communication skills to optimize the customer-employee experience.
Guaranteed RateSoutheast Regional Marketing Manager
Nov. 2013 - Nov. 2014Chicago, IL• Implemented marketing tactics to facilitate design marketing development in the Southeast Region by selling fliers, brochures, signs, and billboards.
• Engineered the expansion of marketing services to external loan officers and realtors by catering individualized business needs to numerous clients.
• Customized marketing campaigns to meet the specific needs of over 200 loan officers.
• Assisted with the onboarding of a new company, successfully merging a high volume of new clients while maintaining high customer service quality.
• Led video conference calls with branch managers to assess advertising and marketing needs.
Guaranteed RateMarketing Coordinator
Jan. 2013 - Nov. 2013Chicago, Illinois• Executed the design work for a marketing manager while utilizing InDesign, Illustrator, Photoshop, Acrobat, and Microsoft Suite products to create marketing materials.
• Managed and fulfilled 100% of all marketing orders on deadline, and 97% of orders on budget.
• Analyzed interest rates of competing mortgage companies and reported daily discoveries.
• Conducted company-wide audits on all marketing materials, ensuring best practices were being met.
Guaranteed RateUnderwriting Coordinator
Jun. 2012 - Dec. 2012Chicago, IL• Collaborated with the underwriting department and sales teams, acting as a liaison for all required services including data entry and loan office coordination.
• Assembled and provided necessary documents to financial institutions with updated loan requirements for contracted underwriting.
Public Broadcasting ServiceCommunity Outreach Intern
May. 2011 - Oct. 2011Greater Chicago AreaLocated local day care centers to promote community outreach show.
Handled correspondence and details to day care providers.
Participated in outreach shows that promoted exercising and healthy eating habits to children.
Explained healthy initiatives to parents and answered questions about products.
Verified show dates with local stores and markets and finalized details.
American Marketing AssociationDirector of Branding and Promotion - Eastern Illinois University
Dec. 2010 - May. 2012Charleston, IllinoisAs a Director of Branding and Promotions, I received experience that is applicable to current marketing methods. With an increased focus on social media and technology, I became very proficient in increasing the visibility of events on campus. This has translated seamlessly into my roles in marketing and has made me a crucial member on the teams I have been a part of. My responsibilities included: Creating advertising and promotional flyers for special events using Photoshop, Illustrator and InDesign, Maintaining and updating the Facebook page; add new events; manage content, Distributing flyers around campus for maximum visibility, and Training new members on procedures and utilization of software and Facebook content.
Chicago Park DistrictSpecial Recreation Leader
Jun. 2010 - Aug. 2011Chicago, IllinoisSupervised and monitored activities for children with intellectual and physical disabilities.
Taught sports and games and developed creative and fun activities.
St. Mary of ProvidenceReceptionist / Secretary
Aug. 2006 - Apr. 2012Chicago, IllinoisGreet guests and clients; answer phones and organize paperwork.
Clerical duties
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