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Work Background
UC San Diego Extended StudiesProgram Manager
Sep. 2022San Diego, California, United StatesProgram Manager with the Corporate Education department of UC San Diego Division of Extended Studies
San Diego State UniversityProgram Manager
Jan. 2022 - Sep. 2022• Oversaw and managed the lifecycle of continuing education programs, including 1) working with Program Directors and Associate Dean to develop a product portfolio and delivery plan and 2) working in consultation with internal/external stakeholders, including campus partners.
• Performed market analysis to identify job and industry trends, interacting directly and indirectly with customers to track student experience; designed and tracked ROI for professional training and outcomes.
• Recruited, interviewed, hired, supervised, evaluated, and developed adjunct faculty and instructors to ensure effective delivery of student experiences.
San Diego State UniversityRecruiter
Feb. 2021 - Jan. 2022San Diego, California, United States• Currently recruiting/lead nurturing for SDSU’s College of Sciences, nine of our non-credit professional certificate programs, four graduate advanced certificate programs, and one administrative credential program.
• Answers and responds to phone, walk-ins, and emails related to student inquiries while following Student Center guidelines; pro-actively communicates and follows-up with leads/inquiries as needed; resolves customer/student service issues related to Global Campus programs.
• Utilizes the college's CRM system (Salesforce) to maximize customer service and recruiting efforts through the use of prospect funneling, lead nurturing, and appropriate communication to incoming leads.
• Works in collaboration with the Director of Admissions to integrate and apply agreed-upon, streamlined processes and to help identify areas for process improvements.
County of San DiegoHuman Services Specialist
May. 2020 - Jan. 2021• Conducted personal interviews with clients to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services.
• Evaluated documentation provided by clients and determines if clients meet eligibility requirements based on rules and policies.
• Maintained the security of files, records, and documents, and ensures that information contained in such files and records is kept confidential.
• Prepared statistical reports and client correspondence.
County of San DiegoOffice Assistant
May. 2019 - May. 2020• Performed a wide variety of clerical/administrative support and/or typing/keyboarding tasks and performs related work as required for many County of San Diego departments.
• On occasion, acted as receptionist, file clerk, or typist/keyboarder using computer application programs to perform a wide variety of typing/data entry and record keeping assignments.
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