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Work Background
ST GroupHR Manager
Jan. 2023 - Jun. 2025AustraliaManaged and trained a team of 20+, improving performance, engagement, and retention through strategic workforce planning and feedback.
Handled employee relations, conflict resolution, and performance reviews, fostering a positive and inclusive team culture.
Oversaw payroll, scheduling, and labor compliance while leading daily KPI-focused team meetings.
Enhanced customer satisfaction and increased sales by revamping staff training; cut waste by 15% through smarter training inventory and better resource planning strategies.
ST GroupSenior Sales Associate
Mar. 2022 - Dec. 2022AustraliaTrained and mentored new team members, boosting service efficiency and reducing staff turnover.
Maintained knowledge of menu offerings, wine pairings, and daily specials to deliver the best guest experiences.
Processed 50+ orders per hour using POS and CRM systems, serving over 200 guests per shift while consistently exceeding average check targets.
Collaborated with the team to improve table turnover and streamline service during high-volume hours.
Prepared and served cocktails with precision, ensuring consistency and compliance with brand standards.
StoneHuman Resources Recruiter / Talent Aquisition
Apr. 2020 - Oct. 2021BrazilLed a team of 12 recruiters, cutting time-to-hire and improving hiring efficiency across departments.
Managed 20+ interviews weekly, ensuring a smooth candidate experience and consistent communication.
Issued 5 compliant offer letters per week, supporting faster onboarding and full regulatory alignment.
Collaborated with hiring managers to align recruitment with team and business needs.
Boosted employer branding through local job fairs, networking, and social media outreach.
StoneSales & Client Relation Specialist
Nov. 2019 - Apr. 2020BrazilBuilt strong client relationships, driving a 150% sales increase in a tough market.
Delivered personalized solutions that led to 100% client satisfaction.
Managed 80+ cold calls per week, converting leads into long-term clients through targeted outreach.
EcofoodCommercial Manager
Feb. 2019 - Nov. 2019BrazilSecured strategic partnerships through targeted outreach, expanding business presence in a new market.
Developed key marketing strategies that increased brand visibility and regional market share.
Led negotiations with key stakeholders, accelerating partnership deals and business growth within 4 months.
Maintained financial reports and delivered monthly analyses to support accurate, data-driven decisions between departments.
Moskit CRMHuman Resources Assistant
Jan. 2017 - Jan. 2019BrazilImproved payroll accuracy and speed, ensuring timely employee payments.
Developed and implemented a structured 30-60-90 day onboarding program that improved new hire retention and strengthened team integration in a fast-paced startup environment.
Analyzed employee feedback with the head of the department to enhance benefits and drive engagement.
Streamlined recruitment by implementing a candidate tracking system, reducing time-to-hire and improving candidate experience.
Assisted with exit interviews to inform data-driven retention strategies.
Business ConsultoriaJr. Consultant
Mar. 2016 - Dec. 2016LondrinaProspect costumers by phone and by email; Update registration and sales system; Schedule meetings and brainstorm ideas for digital marketing campaigns; Craft financial business plans and marketing business plans.
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