Racquell Garcia

Customer Success Manager

Call CenterCustomer Support RepresentativeMarketingSales RepresentativeSupport SpecialistCRM managerSales & BizDevHRCall Center TrainerTechnical Support AgentCustomer Success ManagerAdministrative Specialist

As a Customer Success Manager, I have successfully increased customer retention rates by 35% through the implementation of effective customer relationship strategies. I have also led a team that improved customer satisfaction scores by 40% within a year. My proactive approach in addressing customer concerns has resulted in a significant reduction in customer complaints. Additionally, I have developed and implemented training programs that have increased the productivity of the customer success team.

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Work Background

Solutions Consultant

WorkWaveSolutions Consultant

Account Manager

Slingshot by WorkWaveAccount Manager

Jan. 2021 - Jan. 2023Utah, United States

Customer Support Specialist

Slingshot by WorkWaveCustomer Support Specialist

Apr. 2019 - Jan. 2021

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