Amanda Duncan is a dedicated professional working as a Variable Data PrePress specialist at WorkWave. With a keen eye for detail and a passion for optimizing print workflows, she excels in creating precise and efficient prepress solutions. Amanda holds a degree in Programming and 20+ years in the design and print industry, which fuels her expertise in the dynamic world of digital printing. Outside of work, she enjoys kickboxing and her family.More...
Racquell Garcia
Customer Success Manager
Verified
As a Customer Success Manager, I have successfully increased customer retention rates by 35% through the implementation of effective customer relationship strategies. I have also led a team that improved customer satisfaction scores by 40% within a year. My proactive approach in addressing customer concerns has resulted in a significant reduction in customer complaints. Additionally, I have developed and implemented training programs that have increased the productivity of the customer success team.More...
As a seasoned Growth Marketing professional with extensive experience in paid media and digital marketing, I specialize in driving strategic initiatives for rapidly expanding DTC brands. At Primer, I served as a Director of Paid Media, where I oversaw performance and growth marketing tactics across various platforms, including Meta, TikTok, Pinterest, and Reddit. My role involved managing paid media campaigns, fostering innovation within my team, and consistently achieving monthly budget and acquisition goals.
One of my key achievements at Primer included increasing Meta-generated revenue by 52% YoY for a DTC apparel brand, boosting sales by 50%, and improving ROAS by 38%. This strategy was so effective it became a company-wide standard. Additionally, I successfully reduced CPA by 70% for a subscription box service within the initial six months, while maintaining focus on LTV optimization.
Previously, as the Marketing Director at Sage Hospitality’s The Asbury Collection, I managed all marketing operations, leading campaigns that drove revenue growth and introducing project management procedures to enhance departmental efficiency. My responsibilities included overseeing vendor and agency relationships, implementing experiential marketing tactics, and orchestrating large-scale events.
My career began with roles focused on social media strategy and communications, where I developed and executed successful campaigns for various clients. At PCG Digital, I managed over 40 accounts, creating strategic social media marketing plans tailored to each client’s needs. My freelance work at The Sivananda Yoga Center in New York involved building a successful social media advertising strategy that significantly increased program bookings.
I am dedicated to continuous learning and growth. Let's connect to explore how my expertise in growth marketing and paid social can drive success for your organization.More...