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Work Background
NordhealthSupport Services Manager
Mar. 2024Finland
NordhealthSenior Support Specialist
Sep. 2023Oulu, Finland
NordhealthInternational Support Specialist
Aug. 2017 - Jan. 2024Oulu, Northern Finland, FinlandProvide support for English-language clients of the progressive veterinary practice management software developed by Nordhealth. Includes customer support, training, sales support. Create and edit documents for client use, help to create instructional videos, including scripts and voice overs. Attend international veterinary trade shows, engage with attendees, demonstrate the Provet Cloud product, as well as answer user questions. Promote Nordhealth and Provet Cloud via social media for tradeshows. Participate in on-site activations and planning for enterprise client use (university, multi-chain). Engage with users to help them better understand the software, do informal and formal training, create and follow up on support tickets, research and provide answer for questions, liase with developers to clearly explain needed bug fixes, and create detailed feature requests for management review. Software tools used: Slack, Jira, Zendesk, Notion, Google Suite
Tulane National Primate Research CenterExecutive Secretary
Sep. 2011 - Aug. 2014Covington, LouisianaCoordinated with several researchers and veterinarians to process administrative work without delays or mistakes, keep licenses up to date, proofread papers for submission, created forms Successfully created, modified and maintained an effective system for tracking employee tardy and absence events. Created and shaped hiring steps from reviewing applications online to coordinating interviews, follow-up with prospects and manage the onboarding process. Provided support for the entire Veterinary Medicine Division, as well as administrative support for the Summer Student Program. I received numerous accolades for organizing the program from students and faculty.
Barrister Global Services NetworkProcess Improvement Manager
Jun. 2010 - Mar. 2011Hammond, LouisianaLiaised with vendors to develop and get bids on program for new custom software design. Successfully established effective systems to track current software user issues and follow-up from vendor; identified and submitted issues to software vendor. Created and maintained detailed departmental and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Prepared and drafted all outgoing correspondence in a timely manner. Verified and logged deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
MedSouth Record Management, LLCExecutive Administrative Assistant
Dec. 2008 - Jun. 2010Mandeville, LouisianaPlanned and executed several aspects of office headquarter move, focusing mainly on telephone, furniture, and internet issues. Supported CEO through personal document management, calendar organization, and collateral preparation for meetings. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Created databases and spreadsheets to improve inventory management. Implemented online collection procedures for payments, increasing on-time payments by 25% and client ease of use; trained staff on use of new software. Created company's first employee manual, including training and development, tracking of all off-site cell phones, computers, copy/fax machines and schedules. Processed accounts payable on a schedule, and accounts receivable as back-up; trained the A/R clerk on new processing software. Performed additional accounts receivable duties including researching chargebacks, discrepancies, issuing credit memos, reconciliations, and responding to customer requests for documentation. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development; inventory purchasing and management. Oversaw daily office operations for staff of 15 employees and maintained technical support for approximately 20 field employees. Negotiated pricing with vendors regarding billing and marketing procedures, decreasing monthly costs by 30% and up to 75% in some areas. Contacted customers regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Updated training materials and made decisions on processing client requests based on HIPAA requirements.
Gill and Echols, LLCReceptionist/Legal Secretary/Office Manager
Jun. 2007 - Dec. 2008Mandeville, LouisianaSupported Partner attorneys and Associate through personal document management, calendar organization and collateral preparation for meetings. Systematically increased office organization by developing more efficient
filing/documenting system and customer database protocols. Consistently praised by Partner Attorneys for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy law office. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs by 80+ hours per week. Standardized department filing system so staff could easily locate information in any filing center. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Prepared and drafted outgoing correspondence, legal documents and forms in a timely manner. Verified and logged deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Oversaw inventory and office supply purchases. Maintained and entered time sheet billing for Partner Attorney and Associate. Contacted clients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Improved timely payment of bills by developing flexible payment plans for clients.
Gamer's ConclaveOwner
Jul. 1999 - May. 2007Mandeville, LouisianaIncreased customer loyalty through innovative retention programs. Planned and executed all aspects of facility move after Hurricane Katrina. Created databases and spreadsheets to improve inventory management (over 12,000 SKUs) and reporting accuracy. Negotiated pricing with vendors regarding pricing and availability on 'hot' inventory items. Assisted parents in understanding games and events. Planned, organized, and supervised Organized Play opportunities. Handled all aspects of running a business, including timely application and renewal of licenses, paying invoices, developing marketing plans, deciding product selection, pricing and placement, maintenance and daily upkeep, and hiring and separation of employees.
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