MedSouth Record Management, LLCExecutive Administrative Assistant
Dec. 2008 - Jun. 2010Mandeville, LouisianaPlanned and executed several aspects of office headquarter move, focusing mainly on telephone, furniture, and internet issues. Supported CEO through personal document management, calendar organization, and collateral preparation for meetings. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Created databases and spreadsheets to improve inventory management. Implemented online collection procedures for payments, increasing on-time payments by 25% and client ease of use; trained staff on use of new software. Created company's first employee manual, including training and development, tracking of all off-site cell phones, computers, copy/fax machines and schedules. Processed accounts payable on a schedule, and accounts receivable as back-up; trained the A/R clerk on new processing software. Performed additional accounts receivable duties including researching chargebacks, discrepancies, issuing credit memos, reconciliations, and responding to customer requests for documentation. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development; inventory purchasing and management. Oversaw daily office operations for staff of 15 employees and maintained technical support for approximately 20 field employees. Negotiated pricing with vendors regarding billing and marketing procedures, decreasing monthly costs by 30% and up to 75% in some areas. Contacted customers regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Updated training materials and made decisions on processing client requests based on HIPAA requirements.