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Work Background
Lon Smith RoofingDirector of IT
Jan. 2016 - Jan. 2023Dallas-Fort Worth MetroplexI led and oversaw the entire IT department, providing strategic direction and guidance. I developed and implemented IT strategies aligned with the organization's overall goals and objectives. I ensured the security, integrity, and availability of the organization's data, networks, and systems. I evaluated and recommended technology investments, hardware, and software to improve operational efficiency. I developed and maintained comprehensive IT policies, procedures, and standards. I established and managed IT budgets, monitored expenditures, and optimized resource allocation. I ensured compliance with industry regulations, data protection laws, and cybersecurity best practices. I utilized Agile methodology to complete software upgrades and migration. I managed vendor relationships, negotiated contracts, and oversaw procurement of IT products and services. I provided technical expertise and support for critical IT issues and initiatives. I maintained and enhanced disaster recovery and business continuity plans. I communicated IT strategies and progress to the executive team and stakeholders. I stayed current with industry trends and advancements to make informed technology decisions.
DFW IT ExpertFounder / Systems Engineer
Jan. 2013Dallas-Fort Worth Metroplex● Led development and implementation of fully redundant multi-tenant PBX using open-source software. Design VoIP architecture accommodating a 30% increase in user base ● Offer strategic guidance and oversight for integrating legacy voice systems with cloud and hardware-based VoIP solutions.
● Develop comprehensive documentation outlining VoIP services' integration, installation, and implementation procedures.
● Spearheaded implementation of robust security measures such as Fail2Ban, DNS registration, and IP filtering, resulting in a 40% decrease in security incidents. ● Implemented advanced Quality of Service (QoS) measures, reducing latency and enhancing voice quality. ● Leveraged advanced testing tools, including ngrep, nmap, and Nagios, PRTG, and SolarWinds to conduct thorough assessments within the networking and telecommunications environment.
● Conducted an in-depth study and analysis of various open-source platforms such as Asterisk, FreeSWITCH, Kamailio, FusionPbx, and others within the telecommunications domain.
● Collaborated with diverse industry-leading organizations including Ribbon, BroadVox, Telnyx, VoIP Innovations, Level 3, and various companies at InfoMart in Dallas, Texas, fostering a comprehensive understanding of the telecommunications industry.
● Acquired extensive proficiency in various Legacy PBX systems through comprehensive training. Applied acquired skills to seamlessly integrate SIP Trunking into existing infrastructures, demonstrating versatility in telecommunications solutions.
● Facilitated mentorship and training programs for a team of junior engineers.
Jani-King International, Inc.Senior System Engineer
Jan. 2013 - Jan. 2016Addison, Texas, United StatesI had a proven track record in managing and optimizing complex network infrastructures. I was experienced in leading network migrations, troubleshooting technical issues, and ensuring network security. I was skilled in VoIP infrastructure management and process improvement. I was proficient in remote support and on-site troubleshooting. I was committed to delivering high-quality network solutions and maintaining network stability.
Ntegrated SolutionsJr Systems Engineer
Nov. 2011 - Nov. 2013Irving,TxI successfully installed and configured VoIP systems for clients, ensuring optimal performance and functionality. I proactively troubleshot and resolved technical issues related to VoIP systems and network connectivity. Additionally, I contributed to establishing and maintaining network infrastructure, including routers, switches, and firewalls. I collaborated effectively with senior network engineers to design and implement innovative network solutions. I also provided on-site support to clients, offering expert guidance and assistance for VoIP system installations and network troubleshooting. Furthermore, I performed routine maintenance tasks to ensure the stability and performance of VoIP systems, reducing the risk of outages and disruptions. I assisted in monitoring network performance, identifying areas for improvement, and implementing necessary enhancements. Finally, I documented network configurations, installation procedures, and troubleshooting steps to streamline processes and support future maintenance.
Express Telephone ServiceJr Systems Engineer - IT Manager
Jan. 1999 - Jan. 2011Hurst,TxI oversaw and managed the entire IT department for a fast-growing call center that serviced up to 65,000 residential customers in Texas, California, and Kentucky. I reported directly to the CEO and was responsible for developing and implementing IT strategies and policies to support the organization's goals. I ensured the security and integrity of the organization's data, networks, and systems. I also managed and led a team of IT professionals, including hiring, training, and performance evaluations. I collaborated with other departments to identify technology needs and provide effective IT solutions. I evaluated and recommended hardware and software upgrades and investments to enhance efficiency and productivity. I developed and maintained IT disaster recovery and business continuity plans. I monitored IT performance and implemented measures to optimize network and system performance. Finally, I stayed up-to-date with industry trends and emerging technologies to make informed technology decisions.
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