CPAM de la Drôme (Assurance Maladie)Head of Marketing and Communications
Feb. 2002 - Aug. 2013Valence (FR)- B to C and B to B marketing manager (marketing strategy, digital marketing, relationship marketing, branding, customer satisfaction, direct marketing), - internal and external strategic communication plan designer and team action plans implementer in 360° (IMC), - team manager (consisted of 2-5 people and varied due to workflow needs), - print and online publications copywritter and publisher (newsletters, website contents, guides, flyers, posters, etc.) ; supports distributed to employees, customers and partners, - project manager (2-4 strategic projects a year). Last project achieved : design in collaborative mode of the last version of the intranet, change management, training and assessment regarding the project (14 months), - KPI monitoring and reporting, quality process and risk management pilot (ISO 9001 v. 2000), - press officer and spokesman (up to 10 live radio programs a year, 5-10 press conferences and press actions a year), - media trainer on demand of top and middle management, - events organizer (1-3 events a year, budget 60-80 K€ a year), - change management advisor in context of reducing employees and major reorganization of the matrix structure and front-office of the company.