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Work Background
FIS
Senior Technical Support Analyst
May. 2022
Birmingham, England, United Kingdom
Dedicated 2nd/3rd line application and hardware support in the Fintech sphere, internally and client facing
Aldi UK
2nd Line Engineer
Jul. 2021 - Apr. 2022
Atherstone, England, United Kingdom
2nd Line support for end users and devices
Interserve
EUS Analyst
Jan. 2020 - Jul. 2021
Birmingham, United Kingdom
The Wilkes Partnership Solicitors
2/3rd Line IT Support Analyst
Sep. 2018 - Jan. 2020
Birmingham, United Kingdom
The Wilkes Partnership Solicitors
IT Support Analyst
Aug. 2018 - Sep. 2018
Birmingham, West Midlands, United Kingdom
Wright Hassall LLP
Support Analyst
Apr. 2018 - Aug. 2018
Leamington Spa
IT and Infrastructure support for an established law firm. Exposure to bespoke legal applications (Lawsoft, BigHand, Intapp), as well as a VDI working environment for a large number of users.
Advanced
Software Support Analyst
Aug. 2017 - Feb. 2018
Birmingham, United Kingdom
Customer oriented software support for a bespoke, SQL backed application. Exposure to RDP, Citrix, Cisco, SQL and Microsoft Server on a daily basis.
SCC
Configurations Engineer
Mar. 2017 - Aug. 2017
Birmingham, United Kingdom
PXE/Network exposure to a variety of different system types and procedures. Hardware and software configuration and data handling.
Requests
3
Personal Pitch
Efficient IT Support Solutions
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Personal Pitch
Efficient IT Support Solutions
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