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C-level Executive
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Work Background
Dell TechnologiesInformation Technology Project Manager
Aug. 2021 - Jul. 2024Remote• Managed a client portfolio of high-end back-office IT hardware and software solutions, averaging $250K per project.
• Assigned to high-risk security client projects to address network vulnerabilities and implement solutions to prevent and defeat intrusions that could cripple client businesses.
• Created and executed detailed project strategies, encompassing the entire project lifecycle from scoping and design to planning, execution, and archiving.
• Maintained communication with partners, sales teams, clients, management, and technical solutions architects to ensure projects remained within scope, budget, and timeline.
• Directed project workstreams and escalated issues to Project Delivery Management for prompt resolution.
• Provided exceptional customer service, demonstrating strong organizational and problem-solving skills to achieve high customer satisfaction scores.
• Leveraged technical aptitude and proficiency in Managed Services to maintain and anticipate the need for change in operational system environments.
• Effectively collaborated both independently and within a team environment using remote collaboration tools such as Zoom, MS Teams, and WebEx.
Key Achievement(s):
• Achieved 100% recognition from customer survey submissions.
• Closed over $1.010M in business within first 12 months on assignment.
• Recognized as a leader and mentor for 8 new hire project managers.
• Labeled team “Fixer”
Perfect Output, LLCEnterprise Business Development Executive
Jul. 2007 - Sep. 2021San Francisco Bay AreaEnterprise Business Development Executive
·Accomplished professional with extensive experience managing service delivery teams for key clients in Information Technology, Managed Print, and associated services.
·Proven ability to enhance customer relationships, demonstrate resourcefulness, and deliver strong performance results, contributing to a financially healthy client base.
·Successful leadership and management skills, showcasing strong business acumen, professionalism, and a track record of delivering results.
·Expertise in building strategic account relationships, fostering loyalty, and driving increased sales revenues.
·Skilled in cultivating and maintaining strong connections and team dynamics, effectively managing clients and suppliers in a collaborative manner.
·Acted as a change agent, developing strong internal and external partnerships.
·High-energy, customer-driven, and goal-oriented team player with a keen focus on identifying the big picture, developing personnel, and achieving results.
·Strong internal and external executive relationship builder with a consistent track record of exceeding budget targets. Account General Manager
As an Account General Manager, I set and executed strategies for service delivery, account growth, and financial health, managing key relationships with clients, suppliers, and personnel. Achieved 25% year-over-year sales growth and 28% gross margin. Oversaw complex national projects, contract negotiations, cost-saving initiatives, and office device deployments, with a focus on operational excellence and change management.
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