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Work Background
DarktraceManager, Renewals
Apr. 2024Austin, Texas, United States
Tableau SoftwareSenior Renewal Manager - Enterprise
Mar. 2021 - Apr. 2024Austin, Texas, United States• Dependable and Influential leader mentoring peers and junior team members
• Manage the end-to-end renewal process to secure recurring revenues for Strategic Accounts across multiple Tech and Business Commercial industries
• Achieved 100%+ in fiscal year 2021, and 110%+ in fiscal year 2022 teaming with multiple inter-departments on large scale agreements
• Achieving 90%+ Renewal Retention Rate year over year
• Plan, develop, and implement sales strategies to streamline existing customer contracts
• Drive incremental sales by identifying up sell and cross-sell opportunities within the existing customer base
• Consistently and accurately forecasts and closes business
• Thorough understanding of enterprise sized organization structure and procurement processes
• Invested in both team and customer success and consistently goes above and beyond
• Mitigates risk by leading with empathy, innovative thinking, and leveraging services available
• Persistent and meets challenges of complex and ambitious targets with vigor
• Utilize Salesforce.com for all tracking and renewal management processes
Tableau SoftwareCustomer Renewal Manager - Enterprise
Mar. 2018 - Mar. 2021Greater Seattle Area• CMT, High-Tech and Retail industries including key Global Consolidation wins
• Achieved 100%+ in fiscal year 2019 teaming with multiple inter-departments on large scale agreements
• Achieved 90%+ Renewal Retention Rate
• Renewal Manager of the Quarter in 2020
• Tableau Sales THRIVE Award winner in 2020
• Presidents Club Award in 2018
Image Source, IncAccount Coordinator
Nov. 2013 - Mar. 2018United States• Provide sales support for incoming sale orders and coordinate purchase orders for clients. • Manage orders with vendors, verify order schedule, artwork and delivery dates to ensure fulfillment of orders meet client expectations. • Responsible for client engagement and issue resolution for superior customer service.
• Responsible for client contracts and service level details.
• Project manager for sales operations responsible for streamlining processes using Six Sigma LEAN principles and lead company-wide projects using PMLC.
• Optimize inventory management systems and processes.
• Developed order management process including workflows, target completion dates, budgets, and invoicing details. • Re-engineered order fulfillment process.
• Program manager for online stores and mock ups using Illustrator. • Manage temporary sales support staff and new sales support employing training.
Movement Systems Physical TherapyFinancial Coordinator
Aug. 2011 - Sep. 2013Greater Seattle Area• Performed collections and accounts receivable management
• Investigated and resolved Collections and AR discrepancies • Identified and resolved patient medical, account, and payment discrepancies • Implemented quality control measure to ensure data and financial accuracy
• Participated in therapist credentialing process
• Assisted in implementing policy changes for Medical Records prepayment and Incident Reports for delayed payments.
• Prepared medical records for medical necessity review
• Generated monthly statements • Entered patient and insurance payment into Duxware Practice Management & Optimis PT A/R systems
• Trained, delegated, and oversaw Collections and A/R activities for junior employees
• Oversaw day to day office administrative operations • Assisted in interviewing and hiring processes
• Assisted in migration of patient data from legacy systems to new patient management system
MTI physical therapyMedical Admin / Biller
Mar. 2009 - Apr. 2011United States• Performed collections and accounts receivable management
• Investigated and resolved Collections and AR discrepancies • Identified and resolved patient medical, account, and payment discrepancies • Implemented quality control measure to ensure data and financial accuracy
• Implemented Credentialing policies and procedures
• Prepared medical records for insurance medical necessity review
• Entered patient and insurance payment into Mirco MD & MacPractice A/R systems
• Managed appointment and front office scheduling
• Verified insurance eligibility and authorization
• Produced outgoing reports for the therapist to assist with discharge, case management, and patient scheduling
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