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Work Background
StretchLab FlagstaffBusiness Owner
Sep. 2022Flagstaff, Arizona, United States
ESL FACEIT Group [EFG]Managing Director | VP Business Operations
Jan. 2017 - Mar. 2024Greater Los Angeles AreaRecruited to run the day-to-day operations of ESL Gaming including HR, Finance, Business Operations, Sales Operations and Project Management.
QConsulting ServicesVP of Operations
Mar. 2015 - Jan. 2017Greater Los Angeles AreaAssisting Startups and high growth companies with outsourced operations services. Specialties include Customer Experience, supply chain strategy, 3PL integration, Customer Service strategy, Customer Service technology and platform integration, project management and team building. Clients include DailyLook, Inc., Violet Grey, Inc., Hop Skip Drive and ESL Gaming.
Nordstromrack.com | HauteLook, a Nordstrom CompanyVice President of Operations & Customer Experience
Jun. 2010 - Mar. 2015Greater Los Angeles AreaDevelop technology, process and systems solutions for e-Commerce, finance, supply chain, merchandising, fulfillment, sales and IT for $520M online/off price division of Nordstrom. Direct Member Services, PMO and Customer Experience Team.
Palladeo, Inc.Director of Operations and Client Management
Apr. 2007 - Mar. 2010Glendale, CAPrimary responsibilities include executing business strategy, including devising, implementing and overseeing processes surrounding brand communications, public relations, and sales. Work closely with creative teams to make the best use of Palladeo resources. Develop and oversee workflow and IT processes to ensure optimum productivity and efficiency.
Off Madison AveAssociate Director - Strategy and Development
Apr. 2006 - Mar. 2007Tempe, AZOversaw all Internet strategy and Web-based creative projects (Web sites, micro-sites, landing pages, banner ads and e-mail templates), ensuring that client expectations were exceeded, goals were achieved, timelines were met, and budgets were adhered to.
Destinator TechnologiesProduct Manager - Online Services
Sep. 2005 - Mar. 2006Scottsdale, AZRecruited by an innovator in the handheld navigation software space to develop and execute commercialization and go-to-market strategies for new web-based products.
Brience, Inc.Project/Release Manager
May. 2000 - Jun. 2003San Francisco Bay AreaManaged the development lifecycle of the Brience software product line (Mobile Processing Server, Integrated Development Environment and Secure Collaboration Gateway), including scope definition, resource allocation, construction, and overall project timelines.
Ingram MicroMarketing/Project Manger
Jul. 1997 - Mar. 2000Santa Ana, CAAssisted in the development and implementation of small-to-midsize business (SMB) channel program. Researched and recommended the long-term strategy and objectives for the VentureTech Network Web site.
Managed the strategy, design and implementation of a $7 million community/e-commerce Web site. Developed strategic alliances with consultants, content providers and clients.
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