I am a seasoned operations and client management executive with a proven track record of driving revenue growth, profitability, and operational excellence across diverse industries, including e-commerce, retail, high tech, esports, and construction. With extensive experience in leading complex projects, optimizing processes, and implementing innovative solutions, I have consistently delivered measurable improvements in efficiency, productivity, customer satisfaction, and organizational performance.
Key achievements include:
• Spearheading operational transformation at ESL Gaming America, resulting in improved profitability, client retention, and streamlined processes across HR, finance, engineering, digital production, and event management.
• Leading the development and launch of Nordstrom Rack's e-commerce platform, introducing advanced customer service systems, and achieving significant gains in KPIs and customer satisfaction.
• Consulting high-growth startups through Quiddity Consulting Services, providing tailored solutions in customer experience, supply chain strategy, and system integrations for companies like Trunk Club, Violet Grey, DailyLook, and Hop Skip Drive.
• Owning and operating Stretch Lab Flagstaff, showcasing entrepreneurial acumen in building and managing a local business.
My strengths lie in aligning operations and technology with corporate goals, fostering innovation, building high-performance teams, and enhancing customer experiences to sharpen competitive advantage. I hold a Master of Science in Management with a focus on Project Management, along with dual Bachelor’s degrees in Communications and Spanish from Northern Arizona University.
I am recognized as a natural leader with strong analytical, strategic, and communication skills, making me an asset in achieving enterprise-wide success and growth.More...