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Work Background
AvalaraSite Reliability Engineer
Aug. 2024The Site Reliability Engineer is responsible for security, compliance, reliability, and efficiency of our production systems. The role is a member of the Engineering Operations Center (EOC). The EOC is responsible for 24x7 availability, incident management and analysis of escalated (Tier2) client support tickets. The EOC is Avalara’s first responder for all customer facing engineering events. EOC Site Reliability Engineers enhance observability, troubleshoot applications, manage Google Cloud and AWS infrastructure, write tools & automation, and impact the design of the future platform architecture. The EOC is also a primary gate to review and approve new application readiness. The role supports multiple dozens of projects and applications. Proactively monitor and first tier response for Avalara customer facing, revenue critical applications.
We deliver multiple nines of availability. Our focus is on prevention through early identification of potential issues.
Acceptance of new application to ensure supportability by the EOC .
The EOC is a gate to ensure consistent standards of operational excellence using a comprehensive set Software Maturity Metrics (SMM).
Deploy applications in support of technical and compliance requirements.
Manage Incidents, driving consistency through standard processes.
Recommend application changes to improve application performance.
Work with Google Cloud, AWS, GitLab, Atlassian suite, PowerShell, Python, Terraform & HashiCorp suite, Snowflake, MongoDB, DynamoDB, Postgres, SQL, Packer, SumoLogic, Grafana, Prometheus, HAproxy, RabbitMQ, Windows, Linux, Docker, and containerization technologies etc.
Amazon Web Services (AWS)Solutions Architect
Jun. 2022 - Aug. 2024Solution architects are responsible for managing an organization's cloud computing architecture. They have in-depth knowledge of architectural principles and services used to develop technical cloud strategies, assist with cloud migration efforts, review workload architectures, and provide guidance on how to address high-risk issues.
ValtechCloud Engineer
Sep. 2021 - Jun. 2022Working as a Cloud Engineer focused on Site Reliability Engineer and Architect, I created and maintained environments in Azure to use the Sitecore platform. Used tools such as Kubernetes, Github, Jenkins, Bamboo, Clonfluence and Jira. He also used PowerShell scripts and worked together with the QA team for CI / CD updates and later tests with Selenium IDE. Answered N3 tickets and helped create and maintain procedures for N2 and N1 teams.
KeyrusSenior Cloud Infrastructure Analyst
May. 2021 - Sep. 2021Technical Leader of Multicloud team (AWS, GCP, AZURE, ORACLE) with skills of Design, Architecture and Implementation of Cloud solutions. Team management for highly complex and technical mission-critical environments (24x7). Ensure the dissemination of knowledge among the components of the same group of services. Define and execute technical migration strategies working with highly technical teams (solution architects, technical account managers, professional services consultants, managed services partners) Act as the customer's first escalation point Ensure that service level KPIs are achieved to deliver SLAs contracted by the customer Assist in projects that improve business processes or services
Big Brain EducationInfrastructure Analyst - Azure & Office 365
Oct. 2019 - May. 2021Administration of Office 365 environments (Tenants, domains, users, groups and licensing): Exchange Online, Sharepoint, Onedrive, Onenote, Skype for Business, Teams, etc .;
Migration of the On Premises environment (Exchange, Sharepoint) to Office 365;
Active Directory integration with Azure AD (Azure AD Connect);
Azure Devops (PaaS, IaaS, Azure AD, VMs, Networking, DNS);
Azure Intune (Device management)
Process automation via scripts - Powershell;
Configuration and Implamentation of School Data Sync inside large and complex environments;
Support for internal products (Big Classroom, Intranet, Provisioner, Corujinha, Onenote Books, etc.);
Preparation of pre-sale projects;
Bilingual service (Portuguese and English) - In Loco and Remoto;
In-place deployment of the Microsoft Future School product
Implementation of Certiport's Compass System (Installation, Configuration and Support).
Wipro LimitedMicrosoft Support Engineer - Office On-Prem and Office 365
Apr. 2018 - Sep. 2019Support for Microsoft products and technologies such Office On Premises and Office 365.
Installation and Configuration of Office Suite in small and large environments.
Troubleshooting and break and fix Responsible for providing technical support for Microsoft Premier and Professional clients. Acting as an interpreter on calls where Microsoft engineers are not fluent in Portuguese.
Focus on ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Using my knowledge to ensure the solution or workaround as fast as possible, so that the client can re-establish his normal activities. Root cause analysis, solution research, testing and provide effective solutions to the incidents / cases. Manage customer and team manager (TM) expectations. Follow all specified guidelines for service delivery that include case documentation in English, customer communication, collaboration, and escalation process. Conducting laboratory tests to test solutions and simulate environments. Stay current on relevant product offerings needed for attribution with significant emphasis on multi-product and multi-platform support.
Wipro LimitedMicrosoft Support Engineer - System Center Configuration Manager
Sep. 2017 - Apr. 2018Support for Microsoft products and technologies such as WSUS and System Center Configuration Manager.
Experience with troubleshooting in System Center Configuration Manager 2012 in small and large environments.
Troubleshooting in Microsoft products, Windows operational system platform (Windows 7 SP1/8/8.1/10 and Windows Server 2008 SP2/2008 R2/2012/2012 R2/2016).
Knowledge in Active Directory, Network, High Availability, Windows services and features(installations, backup, updates, among others), Windows Activation, OS Install and deployment.
I also have experience with troubleshooting tools such as Process Monitor (ProcMon), Process Explorer (ProcExp) and other SysInternals applications.
Migration from Configuration Manager 2012 R2 to build 1902.
Creating packages and deploy applications.
Configuration of boundaries.
Software Update Point Configuration, cleaning and maintenance in WSUS.
Troubleshooting with Management Point and Distribution Points. Responsible for providing technical support for Microsoft Premier and Professional clients. Acting as an interpreter on calls where Microsoft engineers are not fluent in Portuguese.
Focus on ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Using my knowledge to ensure the solution or workaround as fast as possible, so that the client can re-establish his normal activities. Root cause analysis, solution research, testing and provide effective solutions to the incidents / cases. Manage customer and team manager (TM) expectations. Follow all specified guidelines for service delivery that include case documentation in English, customer communication, collaboration, and escalation process. Conducting laboratory tests to test solutions and simulate environments. Stay current on relevant product offerings needed for attribution with significant emphasis on multi-product and multi-platform support.
Proxxi Tecnologia Ltda - Grupo IBMMaintenance Technician
Aug. 2017 - Sep. 2017I worked as a resident technician at Bradesco's Datacenter in Curitiba-PR where I worked with maintenance, installation and removal of structured cabling inside the Datacenter both in the unit of xaxim and in Kenedy that was undergoing a process of migration to xaxim.
Trans Pizzatto Transportadora de Cargas Rodoviarias LtdaIT Assistant
Mar. 2016 - Aug. 2017I worked with local and remote enterprise infrastructure support also assisting the Board in reporting and presenting results, as well as end-user support. I was able to participate in the project of migration of physical servers with the realization of new infrastructure for its operation.
* Maintain the entire infrastructure of the company.
* Cluster Management of Physical and Virtual Servers with Citrix Xen Center.
* Windows Server 2012 Active Directory Management and Configuration.
* Implementation and Maintenance of Structured Networks.
* Rack and Patch Panel Installation and Maintenance.
* Control and Maintenance of Extensions and analogue lines.
* Deployment of Wi-Fi Network Management with Ubiquiti APs.
* Deployment of Google's G-Suite tool and its management and maintenance
* Support for local and remote users.
* Implementation and maintenance of the call system for Help Desk,
Spiceworks.
* Acquisition and Contracting of Services and IT Assets
* Maintenance of Technology Assets
* Integrated TMS ERP System Support from KMM
* Installation, maintenance and configuration of the CCTV system
* Contract and control of lines for the company's mobile devices.
* Information security management.
* Compile information on economic / financial indicators for the Coordination
Present to the Company's Board of Executive Officers.
* Manage and maintain the confidentiality of internal and external information.
Tubos e Aço Catarinense LtdaPartner / Owner
Nov. 2009 - Dec. 2015Family business where I played the role of manager of the Canoinhas branch
in Santa Catarina for 6 years.
* Hiring Employees.
* Formulation of Goals.
* Purchase of materials
* Search for suppliers
* Elaboration of costs and sales prices.
* Customer service
* Stimulation of the sales team.
* Implementation, Maintenance and Management of all the infrastructure of the
company.
* ERP System Support, Manager.
* Network Management between Linux and Windows
* Implementation and Maintenance of Structured Networks.
* Hiring IT Services.
* Creation and maintenance of Virtual Machines.
* Support for local and remote users.
* Maintenance of Technology Assets
* Installation, maintenance and configuration of the CCTV system
* Contract and control of lines for the company's mobile devices.
* Information security management.
*Manage and maintain the confidentiality of internal and external information.
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