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Work Background
Rainbow Theatre LondonAdvisor
Feb. 2023
GoogleSenior Director, Corporate Engineering
Nov. 2022 - Dec. 2024London, United KingdomResponsible for enterprise transformation program across Google
Led a programmatic approach to consolidating enterprise tools and experience to better leverage power of Gemini as well as 3rd party enterprise application feature sets
Operated with a small focused direct staff while having authority across multiple engineering and product teams
GoogleDirector, Corporate Engineering
Nov. 2016 - Nov. 2022London, United KingdomLead 500 person organization responsible for global workplace technology support and experience Accountable for the corporate technology experience of each user through change management, 1:1 user support and building solutions to solve complex business problems.
Transformed organization from mostly 1:1 support reactive organization to a function focused on proactively building solutions funded by time savings and productivity improvements.
Paved the way for an AI's role in customer support
Deepened leadership bench through hiring and career development.
GoogleGlobal head, Googler Engagement
Jan. 2015 - Dec. 2016London, United KingdomLead 350 person organization responsible for global user advocacy. Accountable for the corporate technology experience of each user through change management, 1:1 user support and building solutions to solve complex business problems.
Transformed organization from mostly 1:1 support reactive organization to a function focused on proactively building solutions funded by time savings and productivity improvements.
Deepened leadership bench through hiring and career development.
GoogleGlobal IT Operations & Support Manager
Oct. 2011 - Jan. 2015London, United KingdomLead 250 person organization responsible for user facing corporate support.
Shifted organizational mindset and operations from interrupt driven task management to focused workload reduction and automation efforts. Brought clarity of top user problems and drove initiatives to reduce global issue per user rate by 30%.
Identified gaps in data and reporting. Obtained engineering resources and lead initiatives to improve case management, categorization and reporting.
Launched the first intelligent internal entry point to get technical help company wide.
GoogleIT Operations Manager, UK, Ireland & Scandinavia
Feb. 2009 - Oct. 2011London, United KingdomResponsible for 30 person technical team and delivery of operational support for users across UK & Scandinavia.
Owned hiring and career developments for global organization. Developed career guidance material, improved promotion processes and fixed hiring efforts across all regions.
GoogleIT Operations Manager, New York
Jan. 2007 - Jan. 2009Greater New York City AreaResponsible for 10 person technical team delivery operational support for users in New York campus
Lead IT team through largest acquisition (Doubleclick). Responsible for onboarding of 500 users in a single day.
GoogleCorporate Operations Engineer
Nov. 2005 - Jan. 2007Greater New York City AreaPioneer in Google office openings. Took lead on delivering infrastructure for many early openings of offices throughout the US.
RL & AssociatesIT Consultant
May. 2000 - Jul. 2005San Francisco Bay AreaIT Solutions for law firms, non-profit and real estate management companies. Supervised proposal development for blind and low vision clients Evaluated new products. Simulated client environments. Built custom workstations for blind and low vision clients. Developed Open Source Accessible Web Application Database for blind user Cultivated web application development as part of full service solutions to address database needs of client base.
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