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Work Background
Eccellenza ConsultingBusiness Change Manager
Oct. 2024England, United KingdomAt Eccellenza Consulting, a dynamic start-up, I leverage my expertise in business analysis, product management, transformation, and change management to deliver sustainable solutions for clients across industries such as e-commerce, education, real estate, website development, and manufacturing. Additionally, I leverage my experience in management consulting to drive business development efforts, attracting new clients in IT Service Management and consulting. In collaboration with clients, I manage and deliver client projects that achieve impactful results. I utilize Scrum and Agile methodologies to ensure projects are delivered on time, within budget, and aligned with strategic goals. Key Achievements & Expertise:
- Managed client projects that improved operational efficiency by 20%, leveraging process mapping, gap analysis, and stakeholder engagement. - Coordinated and delivered client projects from start to finish, ensuring alignment with business objectives, managing risks, and meeting timelines and budgets. - I achieved 98% user satisfaction post-implementation by applying Scrum practices and tailoring change management strategies to enhance user adoption. - Led social media strategy redesign for clients, increasing engagement by 27% and driving a 10% increase in website traffic through data-driven insights. - Utilised data analysis to drive informed decisions and track project performance, ensuring alignment with business goals. - Implemented Scrum methodology in client projects and collaborated with IT and development teams, resulting in a 30% increase in user adoption rates during technology transitions by providing training and early issue resolution. I am passionate about fostering collaboration, ensuring smooth transitions, and delivering sustainable results for my clients. My commitment to continuous improvement and Agile methodologies enables businesses to achieve successful transformation and lasting impact.
Eccellenza ConsultingSenior Business Analyst
Aug. 2024 - Sep. 2024• Spearheaded process optimization and digital transformation projects at Eccellenza Consulting, enhancing customer onboarding by 25% and reducing operational inefficiencies by 30%. • Facilitated workshops and requirements gathering sessions, ensuring 95% user adoption for new systems. • Streamlined processes to improve productivity across teams and reduced implementation timelines by 20%.
Howard Lock Consulting LtdAssociate Business Analyst
Jul. 2024Rugby, England, United KingdomI am an Associate of Howard Lock Consulting Ltd, offering Professional Business Analysis Services on a Contract/Freelance basis. I help organisations optimise processes and achieve their strategic objectives. Specialising in requirements analysis (both functional and non-functional), user stories, stakeholder engagement, and process mapping, I deliver tailored solutions that drive operational efficiency and business success. I work closely with clients to identify business challenges, map out workflows, and develop actionable insights. With a strong background in user story creation and requirement gathering, I ensure that all project deliverables align with business goals and user needs. I translate complex business requirements into clear, concise documentation, ensuring seamless collaboration across teams. Key Services: - Requirements Gathering & Analysis: Expertise in gathering, documenting, and prioritising both functional and non-functional requirements, ensuring clarity and alignment with business needs. - User Stories: Defining actionable user stories that guide development teams in delivering value-driven solutions. - Stakeholder Engagement: Building strong relationships with stakeholders to ensure continuous alignment, effective communication, and successful delivery of solutions. - Process Mapping: Designing and mapping out efficient processes to optimise workflows and drive business improvement. - Business Analysis: Providing comprehensive business analysis to inform decision-making and enable effective project delivery. I bring a data-driven approach to all projects, leveraging insights to refine strategies, optimise workflows, and deliver measurable results. I am passionate about working on projects that focus on process improvement, project delivery, and change management, providing adaptable and high-quality solutions that foster business transformation.
Daedalian Glass StudiosSenior Business Development Analyst
Feb. 2023 - Sep. 2024Lancashire, England, United KingdomAs a Business Development Analyst at Daedalian, I used my expertise in business analysis to drive growth and optimise operational efficiency. I identified new market opportunities, developed strategic partnerships, and led process improvement initiatives that expanded market reach, increased revenue, and enhanced overall performance. Key Achievements & Expertise:
- Business Case Creation & Strategic Planning: Created compelling business cases and collaborated with cross-functional teams to develop solutions that aligned with organisational goals. - Data-Driven Decision Making: Utilised data analysis to refine strategies, optimise processes, and identify actionable opportunities that supported business development efforts. - Process Optimisation & Efficiency: Led process improvement initiatives, reducing inefficiencies and boosting productivity across various departments. - Market Analysis & Trend Identification: Analyzed market trends, evaluating new ventures to inform strategic planning and ensure business decisions were driven by data. - Stakeholder Engagement & Communication: Engaged with stakeholders across departments, ensuring consistent communication, managing expectations, and delivering solutions that met business needs. - Reporting & Presentations: Delivered insightful reports and presentations to stakeholders, providing regular updates, tracking progress, and ensuring alignment with business objectives. My approach blends analytical rigour with strategic vision, enabling me to contribute to business transformation, support decision-making, and help organisations achieve long-term success.
Tritek Consulting Limited Program Management Specialist and Agile Business Analysis Trainer
Aug. 2022 - Jul. 2024London, England, United KingdomAt Tritek Consulting, a leading training and consulting company, I balanced dual roles by overseeing program management initiatives while providing expert training in Business Analysis. My work focused on leading strategic programmes in process optimisation, requirements engineering, and stakeholder engagement to drive operational efficiency and deliver high-quality solutions. Key Achievements & Expertise: - Program Management Leadership: Managed and coordinated complex programmes, ensuring alignment with organisational objectives, timelines, and budgets. Led cross-functional teams, overseeing resources to achieve strategic business goals. - Requirements Engineering: Collaborated closely with stakeholders to elicit and document both functional and non-functional requirements, ensuring all project deliverables met organisational needs and strategic objectives. - Process Optimisation: Led initiatives to streamline workflows, driving operational efficiency by reducing redundancies and enhancing productivity across departments. - Stakeholder Engagement: Built and nurtured strong relationships with stakeholders, facilitating consistent communication and collaboration to ensure the successful delivery of programme objectives. - Business Analysis Training: Delivered tailored training to aspiring Business Analysts, incorporating real-world examples to help them master Agile methodologies, stakeholder management, artefact creation, and end-to-end project management techniques. - Career Mentorship: Provided ongoing mentorship to business analysts in training, offering guidance on projects and career development to support their growth and success within the organisation. These efforts helped Tritek Consulting achieve strategic goals, improve business processes, and cultivate a continuous learning and improvement culture.
KaVabe ConsultingBusiness Process Analyst
Oct. 2020 - Jan. 2023Lagos State, NigeriaIT Consulting Company building technology and automation tools for SMEs. Engaged to streamline and optimise business processes; successfully led cross-functional initiatives, implemented new technologies, and enhanced customer service experiences through data-driven analysis and stakeholder collaboration.
Busy Minds SchoolDirector of Finance And Operations
Mar. 2013 - Dec. 2022As the Director of Finance and Operations at BusyMinds Center Limited, I led the company’s growth, driving business expansion, operational excellence, and client satisfaction. My leadership was instrumental in scaling operations, navigating change, and implementing innovative strategies that delivered measurable results. Key Achievements & Expertise:
- Strategic Growth & Market Expansion: Managed the expansion into three new regions within 12 months, resulting in a 22% increase in revenue through scalable market entry strategies and effective program management. - Process Optimisation & Efficiency: Redefined client onboarding processes, reducing time by 15% and improving satisfaction by 10%. Automated workflows, boosting operational efficiency by 18%, with oversight of project management for these optimisations. - Technology Implementation: Led the successful CRM system implementation, reducing churn by 10% through targeted retention strategies. Managed cross-functional teams to ensure the program's success, aligning with business objectives. - Leadership & Change Management: Transitioned 70% of training programs online post-COVID, fostering leadership development and overseeing the change management process to build a functional management structure. - Stakeholder Engagement & Delivery: Led workshops to gather requirements, delivering tailored solutions that increased customer satisfaction by 12%. Managed the delivery of solutions that met strategic goals. - Operational Excellence: Directed the seamless relocation of operations, aligning processes with business objectives while ensuring minimal disruption. Oversaw program management for the transition, ensuring smooth execution. Through collaborative leadership, I established a sustainable foundation for long-term success while consistently aligning projects and programs with strategic business goals.
Discovery House SchoolDirector of Business Operations
Mar. 2009 - Jan. 2013As Business Director at Discovery House Montessori, I led strategic initiatives that strengthened staff retention, optimised resource allocation, and significantly enhanced stakeholder engagement. - People-Centric Leadership: Established a people support unit, boosting staff retention by over 70% through targeted development initiatives and integrative communication strategies.
- Stakeholder Engagement: Increased stakeholder engagement by 60% through tailored communication tools that fostered collaboration and alignment with organisational goals.
- Operational Excellence: Managed budgeting and resource allocation, driving cost savings and ensuring effective deployment of resources to meet institutional needs.
- Strategic Growth: Spearheaded initiatives that led to a 200% increase in student population, sustaining long-term growth and institutional success.
- Team Development: Provided hands-on support to new and struggling team members, fostering a culture of collaboration and continuous improvement. Through a combination of strategic vision and operational oversight, I contributed to the sustainable growth of the institution, ensuring alignment with its mission and values. Let’s connect to explore how I can bring these results to your organisation.
Soundview Consulting LTDProject Management Consultant
Aug. 2007 - Jan. 2023Lagos State, NigeriaAs a Project Management Consultant at Soundview Consulting, I successfully led and delivered process improvement and transformation projects for small and medium-sized organizations across regions, driving operational efficiency and improving customer satisfaction. My expertise spans Change Management, Agile and Waterfall methodologies, ensuring projects are executed on time, within budget, and meet high-quality standards. It is about the stakeholders and their needs and designing the right solutions that align with their business goals. Key Achievements:
- Streamlined Operations: Led projects that optimised customer-facing operations and improved efficiency and customer satisfaction.
- End-to-End Project Management: Managed projects through their full lifecycle, ensuring alignment with business goals, on-time delivery, and continuous improvement.
- Workflow Optimization: Designed and implemented scalable workflow processes, enhancing operational efficiency across multiple departments.
- Risk Management: Proactively identified and mitigated operational risks, ensuring projects remained on track and aligned with strategic goals.
- Data-Driven Insights: Utilised data analysis to drive decisions, deliver actionable insights, and improve project outcomes.
- Vendor & Stakeholder Management: Managed vendor relationships, ensuring timely delivery of project milestones and fostering strong collaboration with stakeholders.
- SOP Implementation: Developed and refined SOPs to standardize processes and enhance project delivery across scope, change, and quality management. I enjoy transforming business challenges into measurable outcomes and driving continuous improvement through collaboration and data-driven decisions.
SB-Ince PtyHead of Customer Experience and Operations
Jan. 2005 - Nov. 2005Lagos State, NigeriaAs Head of Customer Service and Operations at SB-INCE PTY, I implemented customer-centric strategies and operational enhancements that significantly improved satisfaction and streamlined processes. - Customer Satisfaction: Boosted customer satisfaction scores by establishing a dedicated customer support and order standardisation unit, ensuring consistent and efficient service delivery.
- Team Engagement: Developed and maintained an engagement channel for store and sales teams, fostering collaboration and alignment with business goals.
- Logistics & Fulfilment: Oversaw logistics and order fulfilment processes, improving delivery timelines and ensuring accuracy across operations.
- Inventory Tracking: Streamlined inventory management by implementing comprehensive tracking systems, ensuring accurate logs and timely communication of product categories to stakeholders. This role underscored my ability to optimise operations, enhance customer experiences, and ensure efficient supply chain and inventory management.
Dunlop Nigeria Plc (dunlop)Operations Manager
Aug. 2000 - Jan. 2005• Inventory Management: Product inventory forecasting and logistics planning. • Work with the factory union and ensured smooth operations • Designed and implemented an order first and pick up later systems for product order and collection. • Inventory Tracking: Ensured inventory logs and product categories were uploaded and the information sent to all stakeholders. • Designed product activations to raise awareness and drive sales.
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