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Work Background
XebiaCloud Consultant
May. 2023Hilversum, North Holland, Netherlands
Nordcloud, an IBM CompanyAWS Cloud Architect
Apr. 2022 - May. 2023NetherlandsAs an AWS Cloud Architect at Nordcloud, I got to work on multiple customer projects (often simultaneously). This has included setting up and building new staging and production environments for many types of architectures; often these architectures were ones that I designed to ensure the deployment of a highly-available and durable system via Terraform. In one of the projects I was the only architect, engineer and developer on a project where I built out an entire call centre using Amazon Connect using a combination of Terraform and the console.
Capitec BankCloud Engineer
Aug. 2021 - Mar. 2022Stellenbosch, Western Cape, South AfricaAs a Cloud Engineer in the Enterprise Data Lake team, I was responsible for deploying highly-available, enterprise-scale Cloud infrastructure using infrastructure concepts and technologies (SDLC, IaC, etc.). Working in this Agile/DevOps environment allowed me to use my AWS knowledge to build out the SDLF (Serverless Data Lake Framework) and streamline the processing of data, as well as the resilience and protection thereof.
Amazon Web Services (AWS)Cloud Support Engineer (CICD)
Dec. 2020 - Aug. 2021Cape Town, Western Cape, South AfricaCloud Support Engineers, as part of Premium Support, interface directly with customers and apply advanced monitoring and troubleshooting techniques to provide unique solutions to customers' individual needs. They are responsible for helping customers to utilise all services within AWS, acting as the “voice of the customer” and providing architectural guidance when required. In addition to the above, I was in the team which assists customers with highly complex, technical problems that usually span multiple AWS services within the DevOps field. Although the functional focus is on cloud platform diagnosis, response, measurement, and automation, the main technologies included: Infrastructure as Code, Infrastructure in Code, and development pipelines (CI/CD).
SyntequeCEO & Founder
Aug. 2020 - Dec. 2020South AfricaSynergy through automation. Effective digital transformation is a key success factor for companies and robotic process automation is part of this journey. Synteque provides services at each step of this journey, from initial consulting through to a continuous improvement plan. Synteque believes in improving the quality of work life for employees by replacing the repetitive and mundane tasks with robots, allowing them to continue with the more exciting parts of their jobs. These robots not only improve job satisfaction, but also help companies to save money in processing costs and reduce execution times significantly.
Amazon Web Services (AWS)Cloud Support Engineer (Deployment)
Apr. 2020 - Aug. 2020Cape Town, Western Cape, South AfricaCloud Support Engineers, as part of Premium Support, interface directly with customers and apply advanced monitoring and troubleshooting techniques to provide unique solutions to customers' individual needs. They are responsible for helping customers to utilise all services within AWS, acting as the “voice of the customer” and providing architectural guidance when required. In addition to the above, I was in the team which assists customers with highly complex, technical problems that usually span multiple AWS services within the DevOps field. Although the functional focus is on cloud platform diagnosis, response, measurement, and automation, the main technologies included: Infrastructure as Code, Infrastructure in Code, and development pipelines and CI/CD.
Amazon Web Services (AWS)Escalations Engineer
Mar. 2019 - Apr. 2020Cape Town, Western Cape, South AfricaAn Escalations Engineer identifies widespread and systemic customer facing problems for Amazon Web Services and acts as an advocate on behalf of the customer to both report and manage the customer experience. My daily tasks include quickly detecting and diagnosing service impacting events, providing critical incident response/management for AWS Service Teams, and working with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.
Amazon Web ServicesCloud Support Associate/Engineer (Developer & Mobile Services)
Dec. 2017 - Mar. 2019Cape Town Area, South AfricaCloud Support Associates and Engineers, as part of Premium Support, apply advanced monitoring and troubleshooting techniques to provide unique solutions to customers' individual needs. They are responsible for helping customers to utilise all services within AWS, acting as the “voice of the customer” and providing architectural guidance when required.
In addition to the above, I was in the team which supports AWS mobile technologies and serverless technologies where I specialised in the cloud-based call centre “Amazon Connect”.
KorbitecSoftware Engineer & Quality Analyst
Jun. 2016 - Jul. 2016Cape Town, Western Cape, South AfricaDuring this internship, my responsibilities as a Systems Quality Analyst included software quality assurance, configuration management, and the analysis, design and documentation of software. My responsibilities as a System Engineer during the internship included ‘bug’ fixes, but new feature development was added to my portfolio due to the progress that I made in the program.
Hyperion Development South AfricaOnline Course Manager & Co-Chair of the Computer Science Association of South Africa
Apr. 2015 - Jun. 2016Grahamstown, South AfricaAs Online Course Manager, I was tasked with organising and assessing tasks submitted by learners, as well maintaining, designing, and constructing programming courses. I led all four course co-ordinators for both the paid and free courses, working together to improve the experience of the students on the online platform. As Co-Chair of CSASA, I was part of organising teacher “hubs” with the South African Department of Education.
Insight TechnologiesIT Consultant
Nov. 2014 - Apr. 2015Grahamstown, South AfricaAs a part-time consultant, I worked directly with clients, both remotely and on their premises, in the areas of server administration, software and hardware, wireless and wired networking, and general consulting/best practices.
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