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Work Background
Randstad EnterpriseSenior Operations Manager (RPO & MSP)
Jan. 2022Eschborn, Hessen, Deutschland✨ Driving Operational Excellence & Client Success in Global Recruitment Solutions ✨ As a seasoned Senior Operations Manager, I lead bespoke RPO/MSP solutions for global clients like Adidas and Covestro, building strong partnerships and delivering exceptional service. With a focus on operational management, budgeting, and building high-performing teams, I ensure seamless recruitment processes and exceed KPIs and SLAs consistently. • Successfully managing multiple delivery teams across various countries, driving operational efficiency and client satisfaction.
• Expert in budget planning, cost management, and P&L monitoring, ensuring alignment with client goals while maximizing profitability.
• Building and nurturing talent within my teams, fostering a culture of continuous learning and development, resulting in enhanced performance and employee engagement.
• Proactively managing important client relationships, leading QBRs, identifying opportunities for upselling, and delivering innovative solutions to meet evolving needs.
• Championing process optimization and recruitment strategies, leveraging advanced analytics and technology to drive results and exceed client expectations. Customer Focus | Drive for Results | Quality Orientation | Commercial Acumen | Team Leadership | Business Perspective | Conceptual Thinking | Vendor Management
Randstad EnterpriseOperations Manager
Mar. 2020 - Jun. 2022Darmstadt, Hessen✨ Driving Operational Excellence & Client Satisfaction in Global RPO/MSP Solutions ✨ As an accomplished Operations Manager at RSR, I spearheaded specialized RPO/MSP solutions for Merck, ensuring seamless recruitment processes and fostering strong client partnerships. With a focus on operational management, budgeting, and team development, I consistently exceeded KPIs and SLAs while delivering exceptional service. • Successfully managed multi-country delivery teams, optimizing operational efficiency and client satisfaction
• Led budget planning and P&L monitoring, aligning delivery goals with financial targets and maximizing profitability
• Built and developed high-performing teams through coaching, training, and fostering a culture of continuous improvement.
• Proactively managed client relationships, driving upsell opportunities and delivering innovative solutions to meet evolving needs.
• Championed process optimization and recruitment strategies, leveraging advanced analytics and technology to drive results and exceed client expectations. Customer Focus | Drive for Results | Quality Orientation | Commercial Acumen | Team Leadership | Business Perspective | Conceptual Thinking | Vendor Management
Randstad EnterpriseAssociate Manager Operations
Nov. 2018 - Jan. 2020Darmstadt und Umgebung, Deutschland✨ Driving Excellence in Recruitment Solutions & Client Satisfaction ✨ As an Associate Manager Operations, I specialize in delivering tailored recruitment solutions to clients, overseeing end-to-end recruitment cycles, and managing service providers. With a focus on operational management, budgeting, and team development, I consistently exceed KPIs and SLAs while delivering exceptional service. • Orchestrated recruitment strategies encompassing direct sourcing, campaigns, and supply chain optimization, aligning with client objectives and agreements.
• Led and supported a dynamic team in achieving operational excellence, ensuring alignment of knowledge, capability, and training with project requirements.
• Managed budgets and expenses, tracked performance metrics, and reported on team performance through insightful MI, driving cost efficiency and profitability.
• Fostered strong client relationships, serving as a key point of contact, managing expectations, and driving upsell opportunities through innovative solutions.
• Championed continuous improvement initiatives, sharing best practices, and driving process enhancements to meet evolving client needs and organizational goals. Operational Management | Budgeting & Costing | Building Capability
Client & Customer Management | Performance Management
Randstad SourcerightTalent Aquisition Team Lead
Jul. 2017 - Oct. 2018Darmstadt, Hessen, DeutschlandRPO - Recruitment Process Outsourcing/ Team Lead & Senior Business Partner in Recruitment related matters / Business key contact with technical supervision / Team results: >650 hirings within 2016 (non temp positions) / Consultancy throughout Recruiting strategies and other HR topics / Implementation of internal active sourcing solutions / Engagement Management (People Survey) / Project Management
Randstad SourcerightSenior Recruitment Business Partner - Recruiting & Placement EMEA
Dec. 2016 - Jun. 2017Darmstadt und Umgebung, DeutschlandRPO - Recruitment Process Outsourcing/ Senior Business Partner in Recruitment related matters / Business key contact with technical supervision (6 employees) / Team results: >650 hirings within 2016 (no temp positions) / Consultancy throughout Recruiting strategies and other HR topics / Implementation of internal active sourcing solutions / Engagement Management (People Survey)
Randstad SourcerightRecruitment Business Partner - Recruiting & Placement EMEA
Aug. 2015 - Nov. 2016Darmstadt und Umgebung, Deutschland• Development and planning of recruiting strategies in the chemical and pharmaceutical industry.
• Operational implementation of the recruitment process and continuous development of models.
• Talent management (campaign management, brand management, building a talent pool, networking).
• Accompanying new employees in the onboarding process, organizing training.
• Retention management
TE ConnectivityHR Assistant/ Generalist in Education and Training
Dec. 2013 - Jul. 2015Darmstadt Area, Germany• Corporate & Young Talents - incl. University Relations (University Hiring) • E2E Recruiting and Talent Management (Conception, Strategy and Operation)
• iCims | Workforce Planning
TE ConnectivityStudent Trainee - Engineering Support
Sep. 2013 - Nov. 2013Darmstadt Area, Germany• Engineering Sales Support • Digital Data Base Project
Planet FoodStudent Trainee - Customer Service
Mar. 2013 - Nov. 2013Bensheim• Sales | Procurement | Pricing | Warehouse Management
TE ConnectivityCustomer Service Representative (Automotive)
Mar. 2011 - Aug. 2011Langen und Bensheim• Operations | Forecast | Reporting
• Complaints and Returns Management
• Supply Chain Improvement and OEM Relations
TE ConnectivityIndustrial Clerk
Aug. 2008 - Jan. 2011Langen und Bensheim
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