Randstad EnterpriseAssociate Manager Operations
Nov. 2018 - Jan. 2020Darmstadt und Umgebung, Deutschland✨ Driving Excellence in Recruitment Solutions & Client Satisfaction ✨ As an Associate Manager Operations, I specialize in delivering tailored recruitment solutions to clients, overseeing end-to-end recruitment cycles, and managing service providers. With a focus on operational management, budgeting, and team development, I consistently exceed KPIs and SLAs while delivering exceptional service. • Orchestrated recruitment strategies encompassing direct sourcing, campaigns, and supply chain optimization, aligning with client objectives and agreements.
• Led and supported a dynamic team in achieving operational excellence, ensuring alignment of knowledge, capability, and training with project requirements.
• Managed budgets and expenses, tracked performance metrics, and reported on team performance through insightful MI, driving cost efficiency and profitability.
• Fostered strong client relationships, serving as a key point of contact, managing expectations, and driving upsell opportunities through innovative solutions.
• Championed continuous improvement initiatives, sharing best practices, and driving process enhancements to meet evolving client needs and organizational goals. Operational Management | Budgeting & Costing | Building Capability
Client & Customer Management | Performance Management