IRISnetProduct Owner, user experience architect
Jan. 2018 - Sep. 2022Brussels, Brussels Region, BelgiumManaging digital assets : Customer self servicing portal and internal users portal using same back-ends but with distinct user experience. From vision to implementation : For the customer sel servicing In charge of aligning the stakeholders, sharing the vision, defining the roadmap with the steerco. Definition of the Business requirements, functional analysis, user flows, wireframes, non functional specifications, lean UX approach.
Monitoring improvements, quality and acceptance, delivery, communication and trainings.