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Work Background
Energy Source, LLCProgram Manager of Utility Operations
Jan. 2019 - Dec. 2022Westford, Massachusetts, United StatesI managed utility programs across the Northeast, collaborating with utilities, electricians, and contractors, while overseeing a team of project managers responsible for installations. I handled forecasting, budgeting, and personnel, maintaining and growing relationships. I worked closely with the C-Suite to achieve company targets and goals, focusing on finance, operations, and business development.
I oversaw all aspects of the program, from staffing to operations management, including hiring, interviewing, and networking to recruit top talent. I successfully poached staff from competitors and nurtured connections within the industry. I was promoted for exceptional customer care and dedication Among my accomplishments: • Developed policies and procedures, ensuring compliance with electrical code requirements, and achieved an accuracy rate within 1% of the largest utility budget forecast.
• Led Small Business Energy Efficiency Programs in MA, NH, & RI, reducing energy consumption and achieving record-breaking company sales from 2018 to 2021.
• Oversaw revenue goals, expenses, and budgets while leading a diverse team of 10-15 members, fostering a culture of high performance and continuous improvement.
Energy Source LLCEnergy Efficiency Specialist
Jan. 2014 - Dec. 2019Westford, Massachusetts, United StatesI achieved targets by visiting customers, canvassing, cold calling, and working leads. I conducted comprehensive energy audits for small businesses, identified energy efficiency needs, and recommended appropriate utility-sponsored programs. I presented reports outlining measures and utility incentives and secured contracts for energy savings before handing them off to program managers for installation.
My focus on carbon footprint reduction and tailored solutions allowed me to excel in sales by genuinely caring about customers' needs. I engaged in networking and attended various events, finding fulfillment in assisting small businesses. I simplified complex concepts to ensure understanding and secure customer buy-in. Among my accomplishments: • Conducted site surveys, generated detailed energy-saving reports, and provided support throughout the project life cycle. • Contributed to event planning, coordination, and execution, including community networking and municipality initiatives. • Achieved consistent sales growth year over year, reaching individual utility and company and earning promotional opportunities to lead departments and teams.
Yusen Associates IncCommercial Systems Project Manager
Jan. 2005 - Dec. 2014Woburn, Massachusetts, United StatesI worked on inside sales, quoting projects, and managing submissions and reviews. I developed materials for project fulfillment and price quotations in collaboration with outside sales reps. I managed my time effectively, overseeing 300+ projects annually, ranging from 6 months to 5 years in duration. I handled high-profile projects, including MIT, Harvard, and Boston Children's Hospital. Among my accomplishments: • As a senior member in the department, contributed to policy and procedure creation, ensuring compliance within the company. • Maintained key relationships across a New England territory, supporting 15-20% growth year over year. • Provided accurate sales reporting, commission statements, and job tracking to senior management and outside sales teams.
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