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Work Background
Global Senior Office Manager
GympassGlobal Senior Office Manager
Mar. 2023São Paulo, Brasil
Global Senior Facilities Manager
WellhubGlobal Senior Facilities Manager
Sep. 2021São Paulo, Brasil
Senior Office Manager
GympassSenior Office Manager
Aug. 2021 - Mar. 2023São Paulo, Brasil
Office Manager
Booking.comOffice Manager
Jul. 2019 - Oct. 2021São Paulo, Brasil- Currently managing 3 Offices of Booking.com in Brazil (São Paulo/Natal/Salvador) - Act as single point of contact regarding all office matters and provide timely resolutions for all issues - Manage financial procedures such as invoice management, reconciliation of credit card statements, supplier and vendor queries, - Attend to formal and informal budgets for office expenses, events, travel, catering, building management, and real estate - Decide on vendors and negotiate contracts as well as price agreements for entire operation of that Offices when needed - Manage and assist with planning local and global celebrations as well as internal trainings and workshops - Assisting with larger projects such as office renovations, global safety and security measures - Partners with HR to onboard all new hires for responsible offices - Partner with Global team to implement new tools and platforms in our Region
Outbound Executive
Booking.comOutbound Executive
Aug. 2017 - Jul. 2019São Paulo e Região, Brasil- Support Booking.com’s strategy for hotel availability and supply within Brazil. - Proactively contact new and potential accommodation partners to encourage completion of their online registration. - Reinforce the features and benefits of the platform and go through objections to ascertain a lasting and fruitful partnership. - Offer support to finish onboarding, instruct, and educate on tools, provide information and support. - Deliver training by phone to new properties on how to use the Booking.com extranet aiming a high-quality experience on the platform which prepares the new partners to perform profitably. - Contact partners to make them aware of business and growth opportunities through upselling campaigns in order to drive and maximize value in the partnership. - Actively participate in several projects and initiatives within the team.
Sales Promoter
IS International Schools Sales Promoter
Aug. 2016 - Oct. 2016Rio de Janeiro e Região, BrasilPromoted exchange courses in educational institutions, internal monitoring, performed "follow-up" and sold courses.
Reception Supervisor
YOO Hotels and ResortsReception Supervisor
Jun. 2016 - Jul. 2016Rio de Janeiro, Rio de JaneiroSupervised the front desk staff and services. Responsible for hiring services and new partners, for monitoring services offered to VIP guests, visitors/site inspection. Controlled check in and check out. Registered reservations and performed Concierge Services in general. Served the other sectors of the hotel.
Front desk Receptionist
Miramar by WindsorFront desk Receptionist
Apr. 2013 - Apr. 2016Rio de JaneiroGuest Services. Check in and check out control. Registered reservations and performed Concierge Services in general. Served the other sectors of the hotel.
Account Executive
Blumar TurismoAccount Executive
Feb. 2012 - Jul. 2012Rio de Janeiro e Região, BrasilResponsible for hotel reservations, tranfers, airline tickets, tours and custom advisory of travel packages.
Front Desk Recepcionist
Windsor MartiniqueFront Desk Recepcionist
Nov. 2010 - Oct. 2011Rio de Janeiro e Região, BrasilGuest Services. Check in and check out control. Registered reservations and performed Concierge Services in general. Served the other sectors of the hotel
Front Desk Receptionist
Copacabana Rio HotelFront Desk Receptionist
Feb. 2010 - Aug. 2010Rio de Janeiro e Região, BrasilGuest Services. Check in and check out control. Registered reservations and performed Concierge Services in general. Served the other sectors of the hotel
Waitress / Housekeeping
Tanoa Aspen Hotel QueenstownWaitress / Housekeeping
Feb. 2009 - Sep. 2009Otago & Southland, New ZealandResponsible for checking the rooms conditions, providing necessary repairs. Responsible for stock control. Organized tables, introduced the Menu, took orders and catered to the guests needs.
Front Desk Receptionist
Hotel GloriaFront Desk Receptionist
May. 2006 - Sep. 2008Rio de Janeiro e Região, BrasilResponsible for checking the rooms conditions, providing necessary repairs. Responsible for stock control. Organized tables, introduced the Menu, took orders and catered to the guests needs.
Exchange Counselor
EF Education FirstExchange Counselor
Nov. 2005 - Apr. 2006Rio de Janeiro e Região, Brasil

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Global Facilities Management & Consulting Services
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