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Work Background
Locent TechnologyCompliance Officer
Jul. 2024 - Jan. 2025Brazil
dLocalCompliance Specialist (AML)
Oct. 2023 - Jul. 2024- Conducted customer onboarding and risk assessment, ensuring compliance with country regulations requirements.
- Responded to various types of RFIs (forms and ACAMS) creating reports for banks and partners.
- Conducted AML transactions monitoring through alerts investigations.
- Performed necessary due diligence according to the country’s regulations, proceeding with blocking or whitelisting of suspicious individuals, as well as reporting to the regulatory‘s institution (COAF).
- Participated in improvement projects identifying and resolving operational issues.
RevolutFinCrime Analyst
Jun. 2022 - Jan. 2023Porto, Portugal- Performed KYC/CDD analysis for individual clients, ensuring compliance with internal policies.
Conducted detailed PEP (Politically Exposed Person) triage, Sanctions screening, and Adverse Media to identify potential risks, utilizing Risk Assessment techniques.
- Detected and reported suspicious activities, including possible cases of money laundering and terrorist financing, in accordance with the required protocols for submitting a Suspicious Activity Report (SAR).
- Collaborated with the specialist team to escalate red flags and mitigate potential risks in line with the business analysis principles.
- Analyzed alerts generated by the monitoring financial service system, promptly identifying potentially suspicious activity.
- Worked with sensitive and confidential information, adhering to the strictest data security standards, including the guidelines of GDPR.
- Monitored customer profiles and activities to identify and address any suspicious behavior or red flags related to fraud, money laundering, and terrorist financing (AML/CTF).
- Managed large volumes of alerts and cases, ensuring timely and accurate resolutions related to various case types such as Child Sexual Abuse, Money Laundering, Terrorist Activities, Frauds, Drug Trafficking, Money Muling, Tax Evasion, Corruption, Exploitation of Financial Market Vulnerabilities, Suspicious Charity Transactions, among others.
- Played a pivotal role in a critical initiative to enhance CTF procedures, actively participating in testing and providing valuable insights for process improvement and addressing industry-specific concerns. Achievements: - Obtained the Internal AML (Anti-Money Laundering) certification, followed by successful completion of the challenging probation test, demonstrating a deep understanding of the industry's complexities and requirements.
- Consistently achieved exceptional outcomes in quality KPIs.
ConcentrixCustomer Support Agent - Social Media
Jul. 2021 - Jun. 2022Porto, Portugal- Provided exceptional support to small and medium-sized businesses on a project for the largest social media platform in the world, extending over EMEA and LATAM.
- Responded to inquiries through various communication channels, including chat, email, and voice.
- Demonstrated the value of advertising solutions and offered post-sales support for self-service products.
- Consistently delivered excellent customer service, suggesting initiatives to improve the overall customer advertising experience and outcomes. - Conducted the onboarding process providing training sessions for new team members.
- Supported the team by stepping into the role of a subject matter expert (SME) whenever required. Achievements: - Consistently achieved outstanding results in quality procedures, demonstrating exceptional attention to detail and commitment to maintaining high standards.
- Earned awards for delivering exceptional outcomes.
HBB holding (La Moda Group Companies)Internal Auditor
Jul. 2015 - May. 2016Brazil- Created process documentation, including manuals and policies, to enhance operational efficiency.
- Conducted and managed operational audits cooperating with internal business partners.
- Developed an annual enterprise risk management process and audit plan for La Moda.
- Prepared comprehensive audit reports and communicated findings to the process owners.
- Ensured timely and effective execution of action plans by closely following up with management. Achievements: - Structured the department by implementing a set of procedures.
La ModaProcess Analyst
Aug. 2014 - Jul. 2015- Utilized BPMN to analyze and design processes, driving efficiency improvements.
- Developed manuals, policies, and work instructions to standardize operations.
- Conducted process audits, identifying opportunities for optimization.
- Performed analysis, requirements capture, and integration of modules MM, QM, and PP on the system SAP implementation project.
- Performed functional testing to validate the system's performance. Achievements: - Played a Key User role in the implementation of SAP ERP.
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