Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Sharon Heights Golf and Country ClubPresident
Apr. 2024United StatesServing as President of the Board of Directors.
Sharon Heights Golf and Country ClubInterim General Manager
Dec. 2022 - Jun. 2023Menlo Park, California, United StatesI was asked by the Executive Board Committee to step in as Interim GM of our Country Club after the sudden resignation of the former GM. For six months I managed all functions of this 600 member private club until we were able to hire a new permanent GM to take over.
ReachdeskBoard Member
May. 2022 - Dec. 2023New York City Metropolitan Area
Sharon Heights Golf and Country ClubBoard Member
Apr. 2022Menlo Park, California, United States
BazaarvoiceBoard Member
Dec. 2019Austin, Texas, United States
BazaarvoiceCEO
Apr. 2018 - Dec. 2019Austin, TexasBazaarvoice is the market leader for Product Ratings and Reviews globally. After Marlin Equity took Bazzarvoice private, I stepped away fom my Operating Exec role at Marlin to become CEO for almost two years to implement our Value Creation plan. Once this work was completed we recruited a strong permanent CEO to take over at the end of 2019, and went back to my full time job at Marlin
Marlin Equity PartnersOperating Executive
Sep. 2017 - Sep. 2021Hermosa Beach, CaliforniaMarlin Equity Partners is a global investment firm with over $6.7 billion of capital under management that is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. In my role I assist Marlin’s deal teams in acquiring companies and then serve as board lead on closed transactions.
WebtrendsCEO
Mar. 2014 - Mar. 2017Portland, Oregon AreaWebtrends offers a portfolio of digital solutions that help brands understand consumer behaviors and enable them to act on those insights in the very moment they need to act. Took over the 20 year old software company owned for over ten years by private equity investors. Assignment was to fix the company's product strategy and execute an exit for the investors within three years. The existing product line had been built on old proprietary technologies and was losing significant market share. Restructured the business to produce consistent positive EBIDTA margins while developing new product line based on newest open source Big Data components. Reversed customer loss trend and increased renewal rates by over 10 points. Sold the new product line to Oracle to anchor their Marketing Cloud Suite in February 2017.
Shoutlet (acquired by Spredfast)Board Member
Nov. 2012 - Aug. 2015Madison, Wisconsin AreaShoutlet is a comprehensive community management and moderation platform for Facebook, Twitter, and YouTube. Acquired by Spredfast, one of its competitors, in August 2015
Tocata (formerly RevelTouch)CEO (Tocata Dev team now part of Yahoo!)
Nov. 2012 - Oct. 2013Palo Alto, CATocata™ is a cloud-based front-end platform for building engaging mobile shopping and branding experiences. We integrate with your existing ecommerce systems to quickly extend your footprint to your fastest-growing channels. And best of all, we built the platform for the people who are actually going to use it: retailers. It’s never been easier to create unique and immersive mobile content that delights consumers and drives sales The company, which serves brands ranging from Anthropologie to Design Within Reach to Oriental Trading Company, is privately held with offices in Palo Alto, California.
SupportSpace, Ltd. (acquired by BestBuy, Inc.)CEO
Mar. 2012 - Sep. 2012South San Francisco, CASupportSpace provides premium technical support services to consumers through contracts with major OEMs and retailers. All services are performed by independent technical experts using a crowd sourced model. Connections between experts and consumers are made through SupportSpace’s SaaS platform which uses a proprietary algorithm to route calls to the best expert available, resulting in ever increasing levels of customer satisfaction.
Vizu (acquired by Nielsen, Inc.)Board Member
Sep. 2009 - Jun. 2012San Francisco Bay AreaMember of the Compensation Committee. Vizu was a privately held, venture backed company in the online advertising industry. Vizu provides a hosted software solution for measuring the brand lift of online advertisements. The company grew its revenues by over 100% for the last two years prior to their acquisition by Nielsen.
Coremetrics, an IBM CompanyPresident & CEO
Mar. 2004 - Mar. 2011Ran Coremetrics as CEO until its acquisition by IBM in July 2010. Stayed to assist in the transition until March 2011. Coremetrics was a leader in web analytics and marketing applications delivered through a SaaS model. Turnaround of the company required a change in product strategy and a complete rebuilding of its technology, infrastructure and management team. Grew the company revenues 15X during my tenure. Gross margins increased from 35% to almost 70%. Annual EBITDA went from negative $10MM to $8MM. Completed two fund raising rounds bringing in a combined $60MM in additional capital. Completed one significant strategic acquisition.
PeoplesoftSVP & General Manager, CRM
Jan. 2002 - Mar. 2004Pleasanton, CALed the CRM division of PeopleSoft, one of four divisions within the company, and made it the fastest growing division within the company. Initial goal was to complete the rewriting of the CRM code base that came with the acquisition of Vantive to run on the PeopleSoft tools development environment. Responsible for development, product management, product marketing and customer support for CRM.
Nortel NetworksPresident, eBusiness
Mar. 2000 - Dec. 2001San Jose, CAHired to lead Clarify, a just completed acquisition by Nortel. Clarify was a leader in Call Center software with revenues of just over $200MM. After one year was promoted to President of eBusiness, a business group composed of Clarify and two other software divisions, with revenues of $300MM. After one year Nortel decided to divest its software acquisitions and I managed the process of working with CSFB to market and sell two of the properties.
CrossPoint Venture PartnersExecutive in Residence
Mar. 1999 - May. 1999Woodside, CAEvaluated submitted business plans. Completed due diligence on potential investments. Participated in pitch meetings.
Remedy CorporationVP CRM Division
Jan. 1999 - Dec. 2000Mountain View, CAHired to lead the new CRM division at Remedy that was started by acquiring a small customer service software partner. The goal was to expand the product line to cover all areas of CRM. Completed acquisition of an SFA application company. Revenues grew 30% during my tenure.
IBMGeneral Manager
Jan. 1994 - Jan. 1999Sunnyvale, CAHired as Director of Product Management for Approach database product. After two years promoted to General Manager of Approach. One year later promoted to manage all Development activities in Silicon Valley for Lotus, including cc:Mail, Approach and Notes components.
Everex SystemsDirector of Service & Support
Jan. 1989 - Dec. 1994Managed complete turnaround of the Services department, which resulted in significant reductions in repair turnaround and parts inventories. Began as a PC Product Manager. Moved to Services to manage the Product Repair team. While there designed and helped code a complete Customer Service/Field Service/Tech Support application to replace a paper based system. Success of this system led to promotion to lead all of Services. Spent one year managing the Product Management team.
Hewlett-PackardDevelopment Engineer
Jan. 1983 - Dec. 1986San Diego, CAWorked as an engineer on three projects: HP’s first color inkjet printer and plotter and on the print head technologies used by both.
Intch is a Professional Networking App for the Future of WorkSee more people like Joe on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
652517 people
17
Assistant manager
16
Customer service specialist
15
Human Resources @ UB Greensfelder
26786 people
16
Business Analyst @ Belushi Pro Services
32
Customer service process, vendor management, leadership development expert
16
Business Owner