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Work Background
St. Luke's Health SystemPractice Manager
Jul. 2022United States, BoiseAs a Practice Manager at St. Luke's Internal Medicine in Boise, Idaho, I oversee the seamless delivery of care by managing daily operations, optimizing workflows, and fostering an empowering work environment for staff. My role centers on streamlining patient access while driving efficiency and ensuring high-quality outcomes through data-driven decision-making. I excel at restructuring workflows to address challenges such as staffing shortages and operational bottlenecks, as demonstrated by increasing staffing levels by 15% and implementing a prioritization strategy for long COVID patients to reduce provider stress and improve care. By championing initiatives like employee empowerment programs, I cultivate a culture of accountability and collaboration that directly enhances both team performance and patient satisfaction. This combination of strategic oversight, hands-on problem-solving, and leadership ensures I consistently meet—and exceed—organizational goals.
OutlierAI Contributer Support Manager
Mar. 2021 - Jun. 2023United States, WenatcheeAs Contributor Support Manager at Outlier AI, I specialize in developing tailored solutions that enhance the capabilities of AI language models to meet diverse client needs. My role involves managing multiple projects simultaneously, ensuring each project aligns with client objectives and drives innovation in areas such as critical thinking, creative writing, visual recognition, and education. I thrive at bridging the gap between client goals and technological development, collaborating closely across disciplines to refine and optimize AI systems for practical and impactful applications. By combining strategic oversight, analytical expertise, and adaptability, I help Outlier AI deliver cutting-edge technology that pushes the boundaries of artificial intelligence while maintaining a strong focus on client satisfaction and product excellence.
Confluence HealthPractice Manager
Sep. 2020 - Mar. 2021As Practice Manager III at Confluence Health, I managed the operations of Internal Medicine, Geriatric, and Palliative Care departments, overseeing a team of 75+ employees across all disciplines. My role involved setting and tracking key performance metrics, recruitment and retention strategies, and implementing workflows that enhanced efficiency and improved patient care. I successfully increased staffing levels from 50% to 92% by cultivating a workplace culture built on fun, learning, healthy competition, and daily recognition, empowering teams to perform at their best. My strategic leadership extended to budgeting, scheduling, conflict resolution, and spearheading initiatives that elevated departmental performance, ensuring alignment with organizational goals. This combination of hands-on management, innovative thinking, and a results-driven approach allowed me to deliver measurable improvements in both employee satisfaction and operational success.
Coulee Medical CenterPatient Access Manager
Jul. 2014 - Aug. 2020As Patient Access Manager at Coulee Medical Center, I led the operations of a centralized registration hub encompassing the Emergency Room, Hospital Admissions, Rural Health Clinic, and facility-wide Prior Authorization processes. My role required strategic oversight to improve patient access, streamline workflows, and ensure operational excellence across multiple departments. I implemented initiatives that increased employee retention by 60%, improved payor reimbursement rates by 25%, and elevated accuracy ratings from 85% to 98.5% by refining patient data collection systems. Additionally, I spearheaded a substantial EMR system transition from Meditech to Cerner, ensuring seamless implementation with minimal disruption to daily operations. In response to the pandemic, I also served as Incident Command, Website Administrator, and Marketing Manager, adapting swiftly to challenges and ensuring effective communication and resource allocation. My leadership approach prioritizes collaboration, efficiency, and measurable results, making a significant impact on both team performance and patient satisfaction.
ZumiezDistrict Manager
Aug. 1996 - Oct. 2014United StatesAs District Manager at Zumiez, I led the operations of a high-performing region spanning multiple states, driving excellence in people, products, and profitability within the extreme action sports retail sector. Overseeing a large geographic area, I managed recruitment, training, and development efforts that resulted in the promotion of four district managers and over 30 store managers, earning my region the nickname "the people machine." My leadership contributed to significant advancements in team performance and operational efficiency, culminating in my recognition as District Manager of the Year three times over seven years. Beyond managing day-to-day operations, I played a strategic role in company-wide initiatives, including contributing to the Zumiez Mission Statement, employee training guides, and instructional resources. Additionally, I successfully organized local and national events, such as concerts and sporting competitions, showcasing my ability to coordinate large-scale projects while fostering brand visibility. As a Zumiez Foundation Board Member, I championed impactful initiatives, leveraging the company’s industry presence to provide essentials to those in need globally. My ability to lead diverse teams, drive strategic priorities, and cultivate high-impact partnerships positions me as an invaluable asset to any forward-thinking organization.
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