USTAgile Coach and Technical Program Management Leader
Jan. 2017 - Feb. 2024Bentonville, ARMorgan Stanley - Led the coaching team of a firm-wide cloud-enablement organization. This organization won the prestigious “Best in Cloud USA” industry award from the 2022 Banking Technology Awards in London. - In this capacity, we also created a hybrid team model, embedding project and program managers into teams to serve as a communications bridge to clients who used various delivery models, including agile, waterfall, and hybrid. As a result, we increased the number of internal clients we could service by over 50%, with an appreciable increase in their cloud migration success. - Implemented Kanban management principles in an operations and maintenance organization, resulting in a decrease in lead time of over 60% in less than six months. This was done by focusing on decreasing WIP (work in progress) to reduce user story cycle time. Elevance Health - Led digital transformations for the US' second-largest healthcare insurer, including training, strategy, execution, and follow-up for at least six months per business unit. This resulted in the successful transition of 18 program-level organizations (release trains) and over 3,000 team members from waterfall to SAFe and hybrid agile environments, including teams using Kanban, SCRUM, and Scrum-of-scrums models. Coached a program-level logistics organization for the world's largest retailer, resulting in a refactoring of their supply chain for over $1B in new sales in less than a year.