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Work Background
CellebriteSenior Sales Operations Specialist
Nov. 2023London, England, United Kingdom
CellebriteSales Operations Specialist
Dec. 2019 - Apr. 2024London, England, United KingdomResponsible for EMEA and APAC Enterprise Solutions Sales Operations activities. Responsible for managing end-to-end customer support, and opportunity-to-cash including forecast management, data quality, pipeline management and KPI management. Applying sales process guaranteeing compliance, finance assurance and 100% of collection throughout the territory. Renewal management and being the backbone of sales teams supporting all Sales Managers and Directors on back support activities from lead conversion until delivery.
Red HatSales Operations Analyst LATAM
Oct. 2018 - Dec. 2019São Paulo, São Paulo, BrazilMain focus on Latin America Renewals Operations. Responsible for supporting sales teams including forecast management, business rules management, processes creation and implementation, reporting, potential analysis, processes design, data quality, pipeline management and KPI management working with Sales Directors advising, creating and supporting with new reports and dashboards which supports sales strategy and goals
AtosSales Operations and Bid Control Analyst LATAM
Jul. 2016 - Oct. 2018São Paulo Area, BrazilActive in sales support functions management including planning, reporting, process optimization, sales training, account business planning, sales remuneration design and management, forecasting, critical risk analysis, maintenance and implementation of Salesforce in South America and other support functions for these systems. Pipeline management and reporting, implementation and management of sales KPIs, control and risk activities of bidding and contract management
Paul StrickerSales Analyst
Jan. 2015 - Jul. 2016São Paulo Area, BrazilFollow up and management of sales routines, direct sales, customer service, new customers prospect and maintenance of customer portfolio. Participation in sales events/exhibitions, billing follow-up, invoice issuance and logistic follow-up.
Steamrollers CanadaCustomer Service Manager
Jan. 2014 - Aug. 2014Vancouver, Canada AreaResponsible for cashier and co-worker supervision. Daily key-holder routine and billing once a month as well as inventory management. Responsible for a weekly reporting regarding quality of products served, employee performance and bonuses. Hiring and training management of new employees guaranteeing the quality and standard of services. *Temporary job position (part of my work/study program while in Canada)
Buscape Company Informacao E TecnologiaAccount Executive
Jul. 2012 - Jan. 2014São Paulo Area, BrazilResponsible for managing the client portfolio in one of the group companies with monthly service targets, management and sales. Pipeline growth targets, new customers support, executive visits, medium accounts management and sales risk analysis.
TAMSales Representative
Dec. 2009 - Dec. 2011São Paulo Area, BrazilCustomer service for premium passengers, providing information on boarding, flight schedules and special requests. Targets on tickets sales and information to customers on boarding procedures, such as guidance on the remarking procedure, cancellation and reimbursement of tickets.
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