Pason Systems Corp.General Manager, Senior Leadership - Canadian Business Unit
Nov. 2015 - Feb. 2017Calgary, Alberta, CanadaRESPONSIBILITY PROFILE: As GM of the Canadian BU, I reported to the CEO with a $22.5M OPEX, $4.5M CAPEX, $42M Revenue Goal and 84-106 employees with 10-14 direct reports per assignment. I was in charge of setting operational policies, managing daily operations, working with customers, creating and maintaining budgets, and seeing through execution of a restructuring. ACHIEVED IN THIS ROLE RESTRUCTURING / CHANGE MANAGEMENT
• In the wake of the most significant industry collapse in recent times, the CEO and COO promoted and tasked me to restructure the BU and address inefficiencies to maintain profitability. I led due diligence the first 60 days and crafted a strategy. The following 2 months, I led a RIF, redefined, and consolidated roles and responsibilities, and communicated rollout process, vision, goals, and objectives while defending market share and a new pricing. The restructuring reduced total operating costs by 41%, and the CBU outperformed the 2016 budget with 25% greater revenue and 33% greater EBITDA, exceeding leadership expectations by 9%. EMPLOYEE DEVELOPMENT / COACHING / MENTORING
• As a result of the restructure, regional management's job description expanded to include P&L and sales responsibilities, but all were first-time managers with no previous professional training. I was charged by the COO to deliver heightened training. The first 60 days, I built a development plan, performed evaluations, and communicated expectations. Once completed, I outlined a mentor program, fostered outside-the-box thinking, reevaluated progress to align development with the BU’s goals. These efforts were the catalyst for continued success in the BU, retaining a marquee client ($18M annual revenue), and these training methodologies are now SOP in the CBU.