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Work Background
Freeman CompanyExhibition Solutions Specialist
Jun. 2024 - Mar. 2026United States• Owned exhibitor relationships across multiple events, serving as the primary point of contact and ensuring a smooth, high-quality customer experience from onboarding through execution.
• Guided new and returning customers through onboarding and platform adoption, supporting dozens of exhibitors per event and helping them confidently navigate tools, processes, and platform workflows.
• Simplified complex workflows and platform functionality into clear, step-by-step guidance for users with varying levels of experience.
• Partnered with internal teams to proactively resolve issues, streamline workflows, and improve overall customer satisfaction and event readiness.
• Built strong relationships through consistent communication, supporting repeat exhibitors and improving engagement and overall customer experience across multiple events.
Dell TechnologiesSenior Global IT Solutions Advisor
Aug. 2015 - Aug. 2023• Managed a portfolio of complex global accounts, owning long-term customer relationships, revenue growth, retention, and strategic alignment across multiple business environments.
• Applied a consultative solution-selling approach to help customers evaluate complex technology investments, connect technical capabilities to business outcomes, and justify solution value across stakeholder groups.
• Partnered with business and technical stakeholders to understand priorities, identify opportunity gaps, and align Dell solutions to performance, scalability, modernization, and growth objectives.
• Drove expansion across existing accounts by developing account strategies, influencing buying decisions, and positioning technology solutions around measurable customer outcomes.
• Led cross-functional coordination across sales, product, finance, operations, and technical resources to support complex solution discussions and improve execution quality.
• Built trusted advisor relationships by helping customers navigate complex buying decisions, reduce operational risk, and align technology investments to long-term business needs.
• Supported customer adoption and account growth by identifying risks early, maintaining strong engagement, and aligning solution recommendations to changing business needs.
Icon Performance GroupSenior Consultant
Apr. 2009 - Jul. 2015• Partnered with SMB and mid-market executive teams to design and execute strategic growth initiatives, driving revenue expansion and operational transformation.
• Conducted comprehensive business assessments spanning financial performance, market positioning, and operational efficiency to identify scalable growth opportunities.
• Advised leadership teams on portfolio optimization, new market entry, and product/service expansion strategies.
• Guided cross-functional implementation of strategic initiatives, aligning sales, finance, and operations to deliver measurable performance improvement.
• Turned business assessments into practical growth plans, helping leadership teams clarify priorities, align teams, and execute scalable operational improvements.
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