Samantha Segrest

Experienced Operations Director @Tired Moma

Investor & VCStartup FounderC-level ExecutiveSales & BizDevConsultingFinanceBusiness OwnerCOOCustomer Success ManagerExecutive CoachCustomer ServiceCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistCEOAdvisorFounderData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDocument Processor

I have over 15 years of experience managing Amazon stores, including private label and wholesale operations, and have served as Director of Operations for over 875 e-commerce stores. I specialize in account management, inventory sourcing, PPC campaigns, and compliance with Amazon policies. I’ve successfully navigated deactivations and appeals, improving store performance and customer satisfaction. I’m also an entrepreneur, running local businesses like The Mill Collective, The Book Nook, and The Scoop, which enhance community engagement. Additionally, I’ve sponsored scholarships and launched initiatives to foster local growth in Tallassee. My diverse background combines e-commerce expertise, small business management, and a commitment to revitalizing communities.

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Work Background

Chief Executive Officer

Alluvium GrpChief Executive Officer

Jan. 2022Tallassee, Alabama, United States

Chief Executive Officer

Nile OperationsChief Executive Officer

Jan. 2020 - Mar. 2024

Teacher

Sep. 2018 - Jul. 2019

Teacher

Jul. 2018 - Oct. 2018USA

Chief Executive Officer

Self EmployedChief Executive Officer

Sep. 2017 - Nov. 2020Greater Atlanta Area

Freelance Consultant

UpworkFreelance Consultant

Jun. 2017 - Nov. 2020USA

Business Coach

Customer Service CoachBusiness Coach

Jan. 2017 - Nov. 2020United States

Teacher

May. 2015 - Sep. 2018Auburn, Alabama Area

Founder & CEO

Tired Moma, LLC Founder & CEO

Mar. 2012 - Jun. 2023With more than 20 years in customer service, I have seen companies come and fail because they don't know how to handle customer service correctly. Since 2012, I have been working with companies in the virtual space, training them how to deal with customer service. Learning how to be customer centric, is more than scripts and emails, it starts at the very infrastructure of your business.

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