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Work Background
Digital GenerationIT Service Delivery Manager
Oct. 2018 - Jun. 2019Johannesburg Area, South Africa
Self employedIT Manager / Self employed
Sep. 2017 - Sep. 2018Johannesburg
Micros SAOperations Manager
Dec. 2015 - Sep. 2017Johannesburg Area, South Africa
Food Lover's Market - MozambiqueIT Director
Feb. 2013 - Dec. 2015Mozambique
FNB CorporateIT Customer Relationship Manager
Dec. 2007 - Jan. 2012Bankcity, JohannesburgHeaded up the IT Customer Relationship department for First National Bank: Corporate Division which consisted of six Business Units. Relationship Management o Responsible for managing the relationship between IT and the various business units o Manage the Service Level Agreement (SLA) and Operational Level Agreement (OLA) between IT and the business units as well as the SLA between external partners such as Telkom, Microsoft, IBM, DELL, Business Connexion, Dimension Data, MTN, Vodacom o Diagnose IT related challenges / problems within the business units and offer solutions • Engage with the relevant IT departments to provide solutions efficiently and as cost effective as possible. Solutions offered including networking, servers, helpdesk, projects software solutions and other IT related solutions • Ensure timeous and cost effective resolution of customer production problems
Facilitating an open, two communication channel for the business units and IT to engage in
o Identifying factors which influence customer service perceptions
o Actioning changes or improving areas of customer service o Take personal responsibility for resolving customer complaints Project Management o Oversee the planning and progress of all IT related projects o Tracking and measuring the action plan to its completion
o Ensure the projects are delivered within the agreed timeframe Contractual Management o Negotiate all SLA and OLA agreements on behalf of FNB Corporate Division o Manage all SLA and OLA agreements and ensure that all contractual terms are adhered to Staff Management o Manage and oversee the duties of the three Customer Relationship managers EXCO and MANCO Representation o Representation of IT and monthly EXCO and MANCO meetings Financial Management o Ensure all financial policies are adhered to • Implemented new technology (Ethernet) and registered a cost saving for the BU of R50 million
FNB South AfricaInfrastructure \ IT Manager of FNB Corporate
Apr. 2005 - Nov. 2007FNB Corporate Bankcity JohannesburgResponsible for managing the overall operational IT department for the Corporate Division and had the various departmental heads reporting into me such as servers department, network department, helpdesk department and back up department Strategic IT Planning Oversee the development and maintenance of the IT strategic plan Financial Management o Plan and motivate operational IT budget for the Corporate Division o Ensure 95% forecasting accuracy of spend Submit forecast spend monthly o Review adequacy and allocation of IT resources in terms of funding, personnel, equipment and service levels o Manage spend within agreed operational IT budget o Approve vendors and suppliers and monitor their financial position IT Projects
o Approve and monitor projects, priorities, standards, procedures and overall IT performance Staff Management
o Manage and oversee the duties and responsibilities of the direct reports (six departmental heads)
o Total head count of IT department: 85 o Motivate and incentive staff Vendor Management o Manage vendor agreements and licensing o Vendors such as Telkom, Microsoft, IBM, DELL, Business Connexion, Dimension Data, MTN, Vodacom MANCO Representation o Resprentation of IT and monthly EXCO and MANCO meetings
FNB South AfricaMicrosoft Server Manager
Feb. 2002 - Jun. 2005FNB Bankcity JohannesburgResponsible for the overall management, networks, backups, updates and licences.
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