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Work Background
AvayaProject Manager and Business Analyst
May. 2022 - May. 2025Handling contact center projects for Indonesia projects: BNI, KLIP DJP, UOB, Pertamina, BRI, BTN.
Singapore & Malaysia project: Prudential.
Digital Talent ScholarshipPROA Scholarship Awardee - DSQ2
May. 2022 - Jul. 2022Professional Academy Data Scientist (DSQ2) x DQLab
Digital Talent ScholarshipPROA Scholarship Awardee - DAQ1
Mar. 2022 - Apr. 2022Jakarta, IndonesiaProfessional Academy Data Analyst (DAQ1) x DQLab
Digital Talent ScholarshipDEA Scholarship Awardee
Jan. 2022 - Mar. 2022Jakarta, IndonesiaDigital Entrepreneurship Academy x Facebook batch 17
PT Bank Mandiri (Persero) Tbk.Project Manager
Dec. 2020 - Nov. 2021Jakarta, IndonesiaHandling and manage Business Process Reengineering projects in Bank Mandiri.
PT Berlian Sistem InformasiSenior Business Analyst
Nov. 2019 - Nov. 2020Jakarta, IndonesiaIT Consultant for Berlian Sistem Informasi with placement at client site to manage multifinance requirements from Dipo Star Finance
Time InternationalDigital Project Manager
Jun. 2018 - Jul. 2019Greater Jakarta Area, IndonesiaDigital Project Manager handling Time International Groups, a retail company based in Indonesia with job description:
1. Managing team that consist of 7 people for handling digital projects.
2. Website revamp for Time International and InTime.
3. Update website content for company profile and customer's inquiry for The Time Place and InTime.
4. Manage e-commerce website operation for Urban Icon and Fossil Indonesia as official brand distributor in Indonesia for their omni channel transaction.
5. Liaise with third party such as IT vendors for Magento and Cloud servers, Third Party Logistics vendor, banks and payment gateway for website maintenance.
PT. Panorama Sentra Wisata, TbkIT Project Manager
Jul. 2015 - Apr. 2018Greater Jakarta Area, IndonesiaIT Project Manager with handled clients mostly Panorama Group Companies such as Panorama JTB Tours, Travelicious, Tur Ez, Panorama Destination, MG Group, Content Service for Flight Booking Engine, Hotel Booking Engine and Panorama Tours B2B Clients such as Jatis Travel, Blibli, Alfamart, Bee Holiday, with job description:
1. Prepare Project Timeline and service delivery based on user requirements.
2. Lead regular project meeting and create meeting of minute for next action plan.
3. Requirement preparation: study and analyze the project scope; prepare the material for requirement session.
4. User Requirement Definition: lead the business requirement walkthrough session, gather and elicit user requirement and create GAP report, participate in technical requirement meeting.
5. Analyze and Design: analyze the data and information gathered in User Requirement session and Design an effective and efficient system which compatible with the existing system, work cooperatively with technical staff or subject matter experts.
6. System Documentation: develop the Functional Specification Document (FSD), or Business Requirement Document (BRD) based on the agreed project scope, GAP report or Technical Requirement meeting’s result.
7. Sharing Knowledge: lead the sharing knowledge meeting and explaining the business process and flow based on documentation to the project teams.
8. Testing: assist in identifying problems and in determining option for how they will be handled, review Quality Assurance documentation to make sure the quality of testing, ensure all modules covered within FSD are delivered.
9. Training: collaborate with Quality Assurance in delivering user training.
10. Problem Solving: identify and analyze the issue and advice the user on the solution.
11. Managing team consists of 20 people to handle IT Projects (software engineers, web designers, quality assurances, and external vendors).
PT Wide Technologies IndonesiaBusiness Analyst
Apr. 2014 - Jul. 2015Greater Jakarta Area, IndonesiaBusiness Analyst for Internet Banking and Mobile Banking for clients: CIMB, ANZ, with job description:
1. Requirement preparation: study and analyze the project scope; prepare the material for requirement session.
2. User Requirement Definition: lead the business requirement walkthrough session, gather and elicit user requirement and create GAP report, participate in technical requirement meeting.
3. Analyze and Design: analyze the data and information gathered in User Requirement session and Design an effective and efficient system which compatible with the existing system, work cooperatively with technical staff or subject matter experts.
4. System Documentation: develop the Functional Specification Document (FSD), or Business Requirement Document (BRD) based on the agreed project scope, GAP report or Technical Requirement meeting’s result.
5. Sharing Knowledge: lead the sharing knowledge meeting and explaining the business process and flow based on documentation to the project teams.
6. Testing: assist in identifying problems and in determining option for how they will be handled, review Quality Assurance documentation to make sure the quality of testing, ensure all modules covered within FSD are delivered.
7. Training: collaborate with Quality Assurance in delivering user training.
8. Problem Solving: identify and analyze the issue and advice the user on the solution.
Finexus GroupSoftware Analyst
Oct. 2011 - Nov. 2013Kuala Lumpur, MalaysiaProvide Banking Solution such as Business Analyse, IT Project Management, Software advisory for programming language : Java, Oracle, JSP, Unix, XML for Issuer and Acquirer and 3D secure for clients :
1. Malaysia : Aeon Credit Services, Tune Money, MAA, Synergy, Air Asia.
2. Vietnam : OCB.
3. Myanmar : Central Bank.
Hiba GroupApplication Developer
Mar. 2010 - Oct. 2011Greater Jakarta Area, IndonesiaFresh Graduate maintain programs from transportation company such as reservation, operational, general accounting, cash and bank, monitoring, commission, cisco contact center, cisco historical report, building master customer program for taxi crm, and maintain car rental program with programming language : VB.Net, VB6, Delphi, SQL Server, Oracle.
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