McDonald'sEducation And Training Manager
Mar. 2013 - Feb. 2015London, United KingdomWorking in the Learning and Development Team at McDonald's, we help and support our staff to gain a nationally recognised qualification. Field based support for both franchisees and Company restaurants assisting 510 apprentices with their training, blendid learning and online qualifications in order to gain a nationally recognized qualification at Level 2. The role was to support stores and communicate changes and updates regarding the businesses internal apprenticeship program by arranging visits where I would present to a variety of people (biggest audience being 150), this ranged from trainees all the way to major stakeholders within the business. Responsible for Internal Quality Audits and formal report writing to present my findings. Performed duties including mapping training materials to qualifications for awarding bodies such as City and Guilds and People 1st. During my time in the role I increased the number of learners within my remit and maintained good KPIs in a difficult area with majority second language learners.