Sarah Pierce

Customer Service Manager @Sarah N’ Geo’s

United StatesCall CenterCustomer Support RepresentativeMarketingSupport SpecialistTyping SpecialistCustomer ServiceCustomer Success ManagerData Entry SpecialistCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistData EntryBrand Marketing ManagerCommunications ManagerData Entry AssociateDatabase Coordinator

As Sarah Pierce, the Customer Service Manager at Sarah N' Geo's, I have significantly improved the customer satisfaction rate by 30% through the implementation of a new customer service strategy. I have successfully led a team of 15 customer service representatives, reducing response time by 40%. I have also implemented a new CRM system that improved customer interaction and data management. Additionally, I have developed a comprehensive training program for new hires that increased team efficiency by 25%.

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