As Sarah Pierce, the Customer Service Manager at Sarah N' Geo's, I have significantly improved the customer satisfaction rate by 30% through the implementation of a new customer service strategy. I have successfully led a team of 15 customer service representatives, reducing response time by 40%. I have also implemented a new CRM system that improved customer interaction and data management. Additionally, I have developed a comprehensive training program for new hires that increased team efficiency by 25%.More...