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Work Background
Hedges LawLegal Assistant
Aug. 2021 - Jun. 2024
St Thomas More Catholic Primary School Governing BodySchool Governor
Feb. 2020Kidlington, England, United Kingdom
Oxford University Hospitals NHS Foundation TrustMedical Secretary and PA
Aug. 2015 - Aug. 2021To provide a professional service for the department ensuring letters are transcribed in a confidential and efficient manner and patient records and databases are kept up to date. Liaising with managers, Doctors, patients and other health care professionals and managing clinics, appointments and conferences. Coordinating the transfer of premature babies from around the UK and abroad to attend appointments and surgery. Key achievements
•Work successfully using own initiative, manage time effectively, meet deadlines and organise day to day activities and tasks efficiently using Kaizen principles.
•Developed innovative ways of dealing with telephone calls and excess physical paperwork to result in reduced wastage of time, monetary cost and human resources. •Reporting directly to up to five consultants, managing their demanding diaries, travel arrangements, expenses and all other ad-hoc requests.
•Organisation and scheduling of client and internal meetings and events; preparation of logistics and equipment arrangements with tight budgets.
•Forging successful working relationships with key stakeholders to ensure maximisation of Consultants’ time and quality of care and service. Utilised a consultative approach with patients to effectively resolve existing and any upcoming issues.
•Consistently ensured adherence to NHSLA (National Health Service Legal Authority) and CQC (Care Quality Commission) regulations.
•Creating and amending high volume of documents, correspondence and e-mails, using audio dictation to a high degree of accuracy. Ensuring tight deadlines are met and proof-reading reports written by consultants before sending out to patients and clients ensuring all information is accurate whilst upholding the highest level of discretion and confidentiality. •Producing board meeting papers, agendas, and facilities for meetings as well writing reporting and briefing papers and making presentations.
DKLM LLPConveyancing Work Experience
Jul. 2012 - Jul. 2012• Completed and submitted forms to the Land Registry.
• Met and greeted clients attending meetings and ensured all everything was prepared as well as shadowing the partner conducting the meeting
• Researched issues regarding covenants and easements for a client purchaser after looking at the historic lease from the 18th century and every subsequent lease since.
• Maintained and updated client files and facilitated the timely completion of ad-hoc administrative functions.
• Performing legal research for solicitors and senior managers and creating court/matter bundles, filing & issuing documents at court.
• In absence of Conveyancing Partner, going through emails and post to ensure all matters were prioritised and dealt with appropriately
Streathers Solicitors LLPCivil Litigation Work Experience
Jun. 2012 - Jun. 2012• Assisted with processing client files, including drafting letters and Report on Title documents.
• Opening new files on system, together with preparation of case registration/client identification forms.
• Liaised with external agencies involved to ensure the agreed completion date was met; chased mortgage providers, local authorities and Land Registry for the relevant searches and confirmations.
• Gathered relevant documentation and provided the partners with a summary document on each file highlighting any issues or potential problems.
• Performing substantive legal work, conducting research and provided legal support.
• Assisted the Senior Partner within the Civil Litigating department with high profile cases involving internationally known public figures; established legal issues, researched points of law and developed arguments with support of relevant and recent case law.
Forsters LLPConveyancing Work Experience
May. 2012 - May. 2012• Assisted Solicitors with the purchases of new build homes by Middle Eastern investors.
• Proofread documents for clients, liaised with Developers daily and completed details on forms for the Land Registry.
• Offered tax advice to overseas investors and redirected enquiries to HMRC and the tax department.
• Processed new client files, ensuring all identification and signed client engagement letters were present.
• Bundle preparation (photocopying and pagination) including witness bundles and trial bundles.
ChestertonLettings/Sales Negotiator
May. 2010 - May. 2012Represented Tenants and Landlords in a service-oriented role; performed property viewings, participated in negotiations and prepared documentation within stringent time constraints. Key achievements
• Managed and serviced portfolios owned by multi-property landlords to ensure a high level of service was provided.
• Dealt tactfully and diplomatically in the resolution of any arising concerns / complaints, including: the management of rent non-payment and service of Notices.
• Utilised a consultative approach with both landlords and tenants to effectively analyse and delineate their requirements.
• Consistently ensured adherence to FSA (Financial Services Authority) and Money-Laundering regulations.
• Identified and exploited opportunities to drive business development in a competitive marketplace and despite a global economic downturn.
Ministry of Justice UKVarious Positions up to Registry Manager
Jan. 2007 - May. 2010Initially employed as Fines Enforcement Officer based at Guildford Law Courts; checked and issued warrants for arrest and bailiffs to recover monies owed to the Crown before gaining promotion in 2008 to Case Progression Manager - progressing a case through the Court of Appeal including, clerking the hearings, assisting the Lord Justices of Appeal and drawing orders of the Court. Following further promotion, appointed Registry Manager in 2008 to provide leadership to a team of ten staff on a public counter and being accountable to the Head of the Civil Appeals Court. Key achievements
• Managed ten members of staff ensuring efficiency, quality and consistency of work. As well as conducting annual reviews and disciplinary meetings as necessary. Always managing team members according to their individual need ensuring I am motivating and inspiring them to get the best from them resulting in success for the business unit.
• Attended pre-hearing meetings with defendants to assess financial circumstances and suggest a solution to the Magistrate.
• Cultivated relationships with stakeholders, such as barristers and prisons, having also interfaced with the external transcription service, Merrills Legal Services to ensure sufficient documentation and to chase outstanding transcripts.
• Cemented awareness of the Appeals (part 52) process of Civil Procedure Rules; interfaced daily with Deputy Masters and case work lawyers on matters such as jurisdiction.
• Disability Contact Officer, fire marshal and First Aider for the civil division of the Court of Appeal.
• Compiled, analysed and presented findings and solutions based on information collected and provided.
• Involved in recruitment, budgets & accounts, managing junior staff and addressing HR issues.
• Responsible for stationery acquisition including periodicals and subscriptions.
Santander UKCustomer Service Advisor
Jul. 2003 - Jul. 2006Promoted the consistent delivery of first class customer service, alongside demonstrating energy, drive and enthusiasm while adopting a collaborative approach within a multifaceted team. Key achievements
• Demonstrated a positive response to pressure in an often fast-paced working environment.
• Showcased significant versatility and a flair for adaptability to satisfy ever-changing demands.
• Forged, maintained and nurtured strong client relationships conducive to business growth.
• Screened and resolved incoming enquiries; utilised strong interpersonal communication skills.
• Identified and suggested improvements to internal efficiency and the customer experience.
• Cemented awareness of FSA regulations and organisational guidelines.
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