Oxford University Hospitals NHS Foundation TrustMedical Secretary and PA
Aug. 2015 - Aug. 2021To provide a professional service for the department ensuring letters are transcribed in a confidential and efficient manner and patient records and databases are kept up to date. Liaising with managers, Doctors, patients and other health care professionals and managing clinics, appointments and conferences. Coordinating the transfer of premature babies from around the UK and abroad to attend appointments and surgery. Key achievements
•Work successfully using own initiative, manage time effectively, meet deadlines and organise day to day activities and tasks efficiently using Kaizen principles.
•Developed innovative ways of dealing with telephone calls and excess physical paperwork to result in reduced wastage of time, monetary cost and human resources. •Reporting directly to up to five consultants, managing their demanding diaries, travel arrangements, expenses and all other ad-hoc requests.
•Organisation and scheduling of client and internal meetings and events; preparation of logistics and equipment arrangements with tight budgets.
•Forging successful working relationships with key stakeholders to ensure maximisation of Consultants’ time and quality of care and service. Utilised a consultative approach with patients to effectively resolve existing and any upcoming issues.
•Consistently ensured adherence to NHSLA (National Health Service Legal Authority) and CQC (Care Quality Commission) regulations.
•Creating and amending high volume of documents, correspondence and e-mails, using audio dictation to a high degree of accuracy. Ensuring tight deadlines are met and proof-reading reports written by consultants before sending out to patients and clients ensuring all information is accurate whilst upholding the highest level of discretion and confidentiality. •Producing board meeting papers, agendas, and facilities for meetings as well writing reporting and briefing papers and making presentations.