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Belonging BaseCo-founder - Trans Educator - Professional Speaker
Jul. 2023We are all about creating cultures that empower EVERYONE to thrive. Over the years we have seen the Diversity, Equity, Inclusion, Belonging (DEIB) movement evolve. However, whilst a lot of great work has been done and the direction of travel is positive, the speed of travel is painfully slow. We are still having the same conversations in 2023 that we had in 2003 - Why? Great question! We feel it is because the focus on minoritised groups (we do recognise this is awesome work) often ends up excluding the majority of people. The irony is that this is contradictory to the very essence of inclusion. Therefore, we believe that you should start with the end in mind and focus, not so much on our differences but, on what makes us human and unites us. Belonging is a strong emotional feeling that is within everybody's reach if the right inclusive conditions are nurtured within your company culture. Inclusive leadership and practices create places where people feel psychologically safe. This helps people to flourish and give of their best. As a result their time with you will be a really positive experience, one that they will continue to champion for many years to come. We offer a range of services that you can treat as a kind of pick and mix. Services such as:-
✳️ BELONGING BENCHMARK a 3-step programme to to establish how your aspirations are aligning with your reality. ✳️ COACHING ('The Inclusive Leader' Group Coaching and 1:1 Coaching on 'How To Be Your Best Self At Work'), ✳️ TRAINING ✳️ MENTAL HEALTH FIRST AID
✳️ TRANSGENDER - expert advice ✳️ MOTIVATIONAL SPEAKING ('Why Does Belonging Matter?' and 'Being Transgender - a personal story'). Our approach is about creating a culture that is designed to develop and empower EVERYONE to flourish. We would love to discuss what your needs are and look forward to hearing from you - hello@belongingbase.com.
Belonging BaseMental Health First Aid Instuctor
Jun. 2022Online
LottolandLearning & Development Partner / DEI & Wellbeing Lead
Jun. 2021 - Jun. 2023Gibraltar✳️ Partnered with SLT to shape the L&D proposition to meet company needs
✳️ Drove the adoption and implementation of THRIVE a learning and communications media platform
✳️ Delivered prolific DEIB thought leadership through; writing media articles for both English and German publications, panelist appearances at industry specific conferences and on national TV Current Affairs programme, interviews with DEIB press, webinars ✳️ Created a culture shift through DEIB becoming a central theme of leadership planning and regular narrative through all communication channels
✳️ Managed Resilience Coaching and enabled 10%+ of Lottolanders to be Mental Health First Aid (MHFA) Responders, then became an accredited MHFA Instructor myself to continue this journey to improve company support and culture
✳️ Led Company Ambassadors to deliver an annual cycle of events to improve engagement and celebrate diversity
✳️ Won 'Exceptional Wellbeing at the Workplace' for Lottoland, awarded by Malta Business Awards 2022
EntainTrainer
Jan. 2021 - May. 2021Gibraltar
EntainGlobal Inclusion Manager (Maternity Cover)
Mar. 2020 - Jan. 2021Gibraltar✳️ Developed annual schedule of communications and events to raise awareness and embed a DEIB culture against established DEI strategy
✳️ Delivered DEI awareness talks for business leaders and their teams enabling them to learn and be curious in a safe environment
✳️ Developed Inclusion Partnership with leading industry network - The All In Diversity Project to raise company profile as an inclusive employer and share industry good practice
✳️ Took our Pride month celebrations to new levels during Covid by going online. Through an inclusion partnership with Pink News, achieved 6 million views of virtual pride float and promoted the company brand as an employer of choice for the LGBT community globally. ✳️ Raised personal and company Inclusion profile as Pink News webinar panelist and interviews with Fair Play Talks
✳️ Amplified internal minority voices and their experiences through video production and promotion internally and via social media channels ✳️ Designed global Trans Inclusion Policy and guidelines - rolled out through HR team briefings and internal communications ✳️ Championed the importance of Trans Supportive Health Benefits and agreed coverage inclusion in PMI scheme ✳️ Led our BLM response by focussing on the internal audience i.e. what our employees felt and needed. This was done via listening groups and producing educational video resources. ✳️ Supported LGBTQ and Black colleagues in work, health and personal issues
EntainTraining Executive
Mar. 2019 - Mar. 2020GibraltarDesigning & Delivering Training for new Customer Service / VIP agents for the Coral, Ladbrokes & Gala Brands.
Service Delivery & Process Trainer for the wider GVC - Ladbroke / Coral Organisation.
888holdingsRisk Management
Apr. 2017 - Mar. 2019GibraltarFraud and Risk/ AML/Compliance
Open and closed source intelligence collection to support risk management decision making to establish Source of Funds and prevent fraud.
Controller of both Age Verification and Customer Due Diligence checks across all verticals.
Updating corporate AML training delivery package to reflect current custom and practice.
External and internal customer communications in relation to Source of Funds process.
Gala Coral GroupVIP Inbound Executive
Jul. 2016 - Apr. 2017GibraltarMeeting VIP needs via Live Chat, Telephone, and Email . Delivering quality and efficient customer service with empathy and a smile. Looking after the needs of high value players for VIP Gala Casino , VIP Gala Bingo and Coral Priority ( Casino & Sportsbook.)Contacting potential churn customers to retain their business. Resolving customer complaints, first point of contact for Customer Identity Verification, proactive response to Responsible Gaming and Fraud Triggers.
CoralCustomer Relations Specialist
Sep. 2015 - Jul. 2016GibraltarLive Chat interaction, Telephone Interaction, Email Interaction. Delivering quality and efficient customer service with empathy and a smile. Contacting potential churn customers to retain their business. Resolving customer complaints, first point of contact for Customer Identity Verification, proactive response to Responsible Gaming and Fraud Triggers.
West Mercia PoliceIT Product Trainer and Intelligence + Investigations Trainer & Practioner
Aug. 2011 - Sep. 2015Worcester, Hereford and Worcester, United KingdomDesign and delivery of learning programmes in police intelligence systems including: Intelligence Collection and investigation techniques, CyberCrime investigation including Open Source Internet research.
Core Skills in Data communications which includes geo-location profile & data analysis .
Police National Computer (PNC), Police National Database (PND) and Violent Sex Offender Register (VISOR), National Ballistics Intelligence System (NABIS), National Firearms License Management System (NLFMS)
All these courses cover the key knowledge areas and skills used in the gaming industry for the purposes of KYC, AML techniques and assessing risk profiles.
National Trans Police Association (Historical) Vice Chair / Secretary
Jun. 2011 - Nov. 2018UK ✳️ Provided Support to Trans Individuals working within UK Police Service.
✳️ Designed and delivered Inclusion Training to Police Federation, Regional Police Service Areas, Police Superintendents Association.
✳️ Assisted 8+ Police Service Areas with writing Trans Inclusive Policies.
✳️ Advised National Police Training Groups on Policing with Trans People.
✳️ Managed Media Complaints and challenges via the then, Press Complaints Commission, including submission of evidence to Leveson Enquiry
✳️ Co-ordinated and organised several Annual General Meetings, hosted at various Police service HeadQuarters.
✳️ Provided Specialist advice for complaint resolution when Trans People has had negative custody experiences.
College of PolicingNational Training Delivery Manager for PND
Aug. 2010 - Jul. 2011WestminsterSecondment To deliver a National training programme [and associated database]to support the release of the Police National Database
West Mercia PoliceIT Training Team Leader (secondment)
Dec. 2009 - Mar. 2010Worcester, United KingdomManagement of IT trainers team delivering the use of police command and control systems and Mary Gober customer service training
West Mercia PoliceIT Product Trainer
Nov. 2007 - Jul. 2010Worcester, United KingdomAs above
West Mercia PolicePolice National Computer (PNC) Bureau Manager
Nov. 2004 - Oct. 2007Worcester, United KingdomTo ensure Government targets attained and maintained through forcewide approach to the quality of data submission onto the Police National Computer. Managed submission quality of Criminal justice forensic samples (DNA and fingerprints). Management of team: up to 4 supervisors and 60 staff responsible for crime recording, criminal records bureau, DNA and fingerprint quality assurance and PNC bureau
Virgin MediaTelesales Manager
Sep. 2003 - Nov. 2004Waterfront, Merry HIll, DudleyFloating manager supporting team managers to achieve their team targets through management of team in absentia and through feedback.
Windsor Life AssuranceBusiness Retention Manager
Apr. 2002 - Aug. 2003Telford, United KingdomManagement of specialist sales team to increase corporate revenue through the reduction of customer attrition. Design and development of sales training materials and call scripts to be compliant with financial service regulation.
Torquil ClarkOperation Support Manager
Apr. 2000 - Apr. 2002Wolverhampton, United KingdomManagement of financial services contact centre - up to 12 staff
Royal School for the Blind (seeAbility)Senior Care Officer / Residential Social Worker
Jul. 1994 - Sep. 1998Leatherhead, SurreyDay to day management of residential unit for 10 visually impaired adults with other physical and mental disabilities. Co-ordination of care planning in order to maximise individual potential through controlled risk taking.
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