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Work Background
Toyota Motor CorporationAdministrative Assistant
Feb. 2023 - Sep. 2023Cairns, Queensland, Australia
KUHLMAN & LUCAS, LLCLegal Assistant
Feb. 2022 - Dec. 2022Kansas City, Missouri, United StatesProfessionally answered, screened, and forwarded phone calls.
Scheduled and confirmed appointments.
Directed flow of emails, faxes, mail, and deliveries.
Managed maintenance, stocking, ordering, and repair of office supplies.
Client intake and travel bookings.
Prepared meeting facilities.
Paralegal duties including drafting legal documents and conducting legal research.
Prepared and filed documents with courts.
Client, opposing counsel and court communication.
University of Central MissouriAssistant
May. 2019 - Dec. 2019Warrensburg, Missouri, United StatesI worked at a mail assistant at the university’s mail room. My job role included the following:
Sort, distribute, forward, and prepare outgoing mail.
Utilize the Residential Package and Letter tracking software (RPAL) to maintain an accurate record of incoming and outgoing packages, Distribute packages to students and staff.
Process all mail and packages that are delivered during hours of operation.
Use Residential Management System (RMS) – Mercury and RPAL software to access student address information.
Assist students and staff with mailbox use and troubleshoot as needed.
Enter data into the RPAL, RMS – Mercury spreadsheets, and databases.
Assist in student correspondence.
Complete daily operational checklists.
Respond to student, guest, and parent emails and phone calls.
Contact appropriate personnel in the event of an emergency.
Assist with other duties as assigned.
Attend and be an active participant in all student mailroom staff meetings.
University of Central MissouriCustomer Service Representative
May. 2017 - May. 2019Warrensburg, Missouri, United StatesI was employed at the UCM bowling alley. My job role included cash handling, answering phone calls, assisting guests with purchases, collecting guest information, computer skills, cleaning, maintaining equipment, and training new employees.
Cairns Share-HouseReceptionist
Jan. 2013 - Dec. 2013Cairns, AustraliaCairns Sharehouse are booking agents for a range of short or long term accommodation options in private or share apartments and houses in Cairns City. My job role included but not limited to taking, cancelling, and changing room reservation requests. Investigating and resolving customer complaints or questions. Processing guest departures including calculating changes and receiving payments. Answering telephone calls and relaying messages. Maintaining an inventory of reservations, vacancies, and room assignments. Answering inquires about the accommodation and its services through the telephone, email, or in-person.
Handling wake-up calls and a myriad of other guest requests.
McDonald'sCustomer Service Representative
Apr. 2011 - Jul. 2016AustraliaGood customer service while taking orders and handling money.
Connecting well with the customers, giving them the best care of what they need.
Able to cope with different people and solving problems.
Adaptable to pressure, responsible, organized and hardworking.
Friendly, courteous and enthusiastic.
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