Citizens BankMulti-Site Branch Manager, VP
May. 2004 - Jul. 2017Beachwood / Woodmere, Ohio• Managed team to deliver consistent sales and financial performance within a tier two branch. • Grew deposit base over 33 MM in two years • Proven sales and service success through goal achievement. Ranked in the top 20 of all Ohio Retail Branch Managers. • Coached and developed core competencies of personal bankers and tellers. Required staff to maintain high level of engagement while minimized turnover. • Oversaw sales figures to determine if goals were met and proactively managed non-performing colleagues. • Hired and trained new employees and demonstrated exceptional customer service skills. • Personal goal is to advance talented colleagues: demonstrated by the promotion of a Personal Banker to Licensed Banker, promotion of Part Time Teller to Personal Banker. • Grew new business through presentation of bank products and services to customers. Conducted presentation to prospective clients. • Took accountability of low performing branch, both in sales and in compliance. Achieve over 100% of all sales goals in 2009, 2010, 2011, and 2012. • Ensured overall operational soundness of branch and achieved above satisfactory ratings on all corporate audits.