Judy Ruff

Regional Sales Manager, Retail Banking @Citizens

United StatesSales ManagerBusiness Development ManagerPartnerships ManagerBusiness Owner👍 Sales & BizDev🗿 HR🧨 ConsultingBanking Operations🏦 FinanceCustomer Success ManagerAccount Manager

As Judy Ruff, Regional Sales Manager in Retail Banking, I have successfully led my team to exceed sales targets consistently, achieving significant year-on-year growth. I have expanded our client base through strategic marketing and relationship building, and implemented new sales strategies that boosted overall productivity. I have also been instrumental in streamlining operations and improving customer service standards, which has led to increased customer satisfaction and retention rates. Additionally, I have been recognized for my leadership skills and have played a key role in training and developing new members of our sales team.

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Work Background

Citizens BankRegional Manager VP

Jul. 2017 - Apr. 2024

Citizens BankMulti-Site Branch Manager, VP

May. 2004 - Jul. 2017Beachwood / Woodmere, Ohio• Managed team to deliver consistent sales and financial performance within a tier two branch. • Grew deposit base over 33 MM in two years • Proven sales and service success through goal achievement. Ranked in the top 20 of all Ohio Retail Branch Managers. • Coached and developed core competencies of personal bankers and tellers. Required staff to maintain high level of engagement while minimized turnover. • Oversaw sales figures to determine if goals were met and proactively managed non-performing colleagues. • Hired and trained new employees and demonstrated exceptional customer service skills. • Personal goal is to advance talented colleagues: demonstrated by the promotion of a Personal Banker to Licensed Banker, promotion of Part Time Teller to Personal Banker. • Grew new business through presentation of bank products and services to customers. Conducted presentation to prospective clients. • Took accountability of low performing branch, both in sales and in compliance. Achieve over 100% of all sales goals in 2009, 2010, 2011, and 2012. • Ensured overall operational soundness of branch and achieved above satisfactory ratings on all corporate audits.